Gravity Haus · 3 months ago
Member & Guest Services Specialist (PT & FT)
Vail, CO
Part-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrGravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. The Member & Guest Services Specialist is responsible for providing outstanding service to members and guests, conducting tours, promoting membership benefits, and supporting various services while ensuring every interaction reflects the company's mission and values.
Hospitality
Responsibilities
Provide a friendly, professional welcome to all members and guests at Gravity Haus Fitness & Spa
Conduct property tours, highlighting Gravity Haus amenities and membership benefits
Educate members and guests on Gravity Haus policies, services, retail products, and events
Anticipate and resolve guest needs, questions, or concerns quickly and effectively
Act as an ambassador for the Gravity Haus lifestyle and core values
Maintain a clean, organized, and professional front desk and guest services area
Use communication tools to stay informed and share information across departments
Stay up-to-date on Gravity Haus services, retail products, and partner offerings (Slope Room, Unravel, fitness, spa, and retail)
Assist in coordinating and supporting member events and programming
Promote memberships and services through authentic and knowledgeable conversations
Assist with retail sales, including product knowledge, merchandising, and transactions
Support fitness and spa teams by booking services, scheduling appointments, and ensuring smooth operations
Qualification
Required
Previous experience in hospitality, fitness/spa, or customer service preferred
Strong interpersonal and communication skills, with a genuine service orientation
Ability to problem-solve effectively and remain calm under pressure in a fast-paced environment
Strong organizational skills with attention to detail and follow-through
Comfortable learning and using multiple systems for bookings, communication, and sales
Reliable, efficient, and self-motivated with a positive, team-oriented mindset
Commitment to the outdoors, sustainability, and personal growth
Ability to stand for extended periods
Ability to lift up to 30 lbs. occasionally
Ability to move between fitness, spa, retail, and event spaces as needed
Benefits
Health insurance
A 401(k) with company match
An All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more
Company
Gravity Haus
Gravity Haus designs one-of-a-kind encounters that bind individuals to one another and the natural world.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-24Series A
Leadership Team
Tom Chikoore
Investor
Recent News
2025-09-04
Seattle TechFlash
2025-07-12
Seattle TechFlash
2025-04-22
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