CreatorIQ · 3 months ago
Associate Customer Success Partner
New York, NY
Full-time
Hybrid
Entry Level
$62K/yr - $68K/yr
1+ years expCreatorIQ is the AI-native operating system for creator-led growth trusted by more than 1,300 global brands and agencies. As an Associate Customer Success Partner, you will serve as a strategic advisor to high-value customers, helping them unlock business outcomes through influencer marketing and ensuring a seamless customer experience.
Advertising PlatformsBrand MarketingEnterprise SoftwareSaaSSocial Media Marketing
Responsibilities
Serve as the primary strategic partner for your customers, owning value realization, long-term planning, and program engagement
Align customer goals to platform capabilities—demonstrating how CreatorIQ accelerates measurable impact across the marketing funnel
Build deep, multi-threaded stakeholder relationships, including executive sponsors, through regular communication and periodic in-person meetings
Lead strategic business reviews, maturity assessments, and growth planning sessions that connect program development to broader marketing objectives
Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution
Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth
Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience
Act as the internal advocate for your customers—translating feedback and market trends to improve product, support, and the overall customer journey
Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management
Qualification
Required
1+ years in a strategic, customer-facing role (CSM, Strategy, Consulting, or Client Services), supporting marketing or influencer initiatives
Skilled at leading executive conversations, connecting business outcomes to platform value
Comfortable navigating complex organizations and building relationships from day-to-day users to C-suite stakeholders
Experienced in translating data into compelling narratives, insights, and strategies
Highly organized, self-directed, and capable of managing a dynamic book of business with a proactive mindset
Adept at leading structured, high-impact engagements like business reviews, level set maturity mapping, and strategic planning
Curious, collaborative, and growth-minded—eager to evolve with a fast-paced, scaling organization
Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira
Benefits
Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
Whole Health Package: medical, dental, vision, life, disability insurance, and more.
A 401k (USA) plan to help you plan ahead.
Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
Company
CreatorIQ
CreatorIQ is a software to unify and power advanced influencer marketing.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$80.8MKey Investors
Kayne Anderson Growth CapitalTVC CapitalAffinity Group( TPG Growth)
2021-09-14Series D· $40M
2020-07-21Series C· $24M
2019-06-12Series B· $12M
Leadership Team
Chris Harrington
Chief Executive Officer and Board Director
Timothy Sovay
Chief BD & Partnerships Officer / Chief Operating Officer (previous)
Recent News
2025-11-11
digitalmediawire.com
2025-11-08
Company data provided by crunchbase