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Crossover Health · 8 hours ago

Lead Host

Austin, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Crossover Health is creating the future of health with a focus on wellbeing and prevention through their innovative Primary Health model. They are seeking a Host Lead to welcome members and lead the Host Team, ensuring an exceptional member experience and effective communication within the team.

Health CareHealth DiagnosticsHospital

Responsibilities

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism

Coordinates with facilities teams to help resolve clinic issues

Oversees schedules in EMR and is responsible for auditing schedules for accuracy

Manages waitlist and ensures that members are promptly contacted and scheduled

Coaches, mentors, and develops team, including interviewing, onboarding and providing career development planning to Host Team

Serves as a point of contact for all Hosts, ensuring the Host Team is up to speed on all updates and communication

Assists in resolving member concerns or issues, involving the Practice Leader, as appropriate

Assists with workflow design and process improvement

Provides support in organizing and attending assigned events

Responsible for addressing and helping to solve member billing questions

Performs other duties as assigned

Qualification

Customer service experienceLeadership skillsComputer skillsBLS certificationCommunicationMulti-taskingIssue resolutionOrganizational skillsInterpersonal skillsConflict management