Koniag Government Services · 3 hours ago
Help Desk Specialist
Washington, DC
Full-time
Onsite
Entry, Mid Level
1+ years expKoniag Government Services is a company dedicated to delivering exceptional service to federal government agencies. They are seeking a Help Desk Specialist to provide Tier I and II technical support within a classified environment, managing SCIF security operations and ensuring efficient service delivery to their government client.
EnterpriseGovernmentProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide Tier I and II technical support via phone, email, and in-person
Manage SCIF access control and security procedures
Process and track service requests using ITIL-based incident management
Support video teleconference setup and scheduling
Maintain hardware inventory and asset management
Assist with COMSEC material management and crypto operations
Install and configure workstation hardware and software
Document and track technical issues through resolution
Manage classified hoteling space
Monitor help desk metrics and generate performance reports
Maintain security logs and access records
Perform computer imaging and deployment
Support printer, copier, and telephone systems
Qualification
Required
Associate's degree (AS/AA) with 1 year of experience OR Minimum 3 years of related help desk experience
Active Top Secret clearance with ability to obtain SCI
Current CompTIA Security+ CE and/or CompTIA A+ certification
Experience with ITIL service desk processes
Knowledge of desktop hardware and software troubleshooting
Understanding of security procedures in classified environments
Strong customer service and communication skills
Experience with ticket management systems
Ability to maintain detailed documentation
Knowledge of basic networking concepts
Familiarity with video teleconference systems
Experience with inventory management
Ability to work core hours (7:00 AM - 5:00 PM)
Understanding of SCIF operations and security requirements
Preferred
Additional technical certifications
COMSEC experience
Prior government help desk experience
Experience with classified systems
Knowledge of CAC/PIV card systems
Familiarity with government IT processes
Previous SCIF security management experience
Asset management system experience
Bilingual capabilities
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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