McGraw Hill · 5 hours ago
Customer Success Representative (Houston)
Houston, TX
Full-time
Onsite
Mid, Senior Level
$71K/yr - $75K/yr
5+ years expMcGraw Hill is an education innovation company seeking a Field Customer Success Representative to support their territory in Houston, Texas. The representative will be responsible for managing customer relationships, driving product adoption, and ensuring customer satisfaction throughout the customer lifecycle.
E-LearningEdTechEducationPublishing
Responsibilities
Leveraging McGraw Hill’s existing customer base to grow digital users through account expansion including upselling and cross-selling
Take ownership of key performance indicators (KPIs) related to customer retention, renewal, and overall satisfaction, driving strategies to meet and exceed targets
Manage and optimize the sales pipeline using Salesforce and Gainsight on a daily basis to manage sales pipeline, track customer stages, measure pipeline velocity, and perform data mining
Analyze data and metrics to identify trends, insights, and areas for improvement, utilizing findings to inform actions and initiatives in partnership with sales
Building strong relationships with faculty and administrators - becoming their trusted advisor for higher education course solutions and continuously identifying new opportunities to cultivate partnerships
Ensuring effective implementation and proper use of McGraw Hill technologies, including delivering sales presentations to a variety of audiences
Partnering with commercial teams to help drive continued value of McGraw Hill products
Reviewing the customer journey, product usage, to identify next steps, taking a consultative approach in helping clients overcome issues and achieve goals
Prioritizing tasks and requests daily, weekly, and monthly to meet customer expectations and drive sales pipeline goals
Qualification
Required
Five plus years of consulting/customer success experience
Instructional Design experience in Higher Education
Instructional experience within Higher Education (professor, lecturer, or TA)
Work experience in communications, marketing, sales, account management or customer success capacity
A Bachelor's Degree, advanced degree in education or educational technology preferred
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Ability to troubleshoot technology issues and support digital offerings
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Proven experience managing contract renewals or upsell pipeline, with successful record of account growth and retention is highly preferred
Preferred
A Bachelor's Degree, advanced degree in education or educational technology preferred
Proven experience managing contract renewals or upsell pipeline, with successful record of account growth and retention is highly preferred
Benefits
Full range of medical and/or other benefits
Company
McGraw Hill
We are a leading global education company that partners with millions of educators, learners and professionals around the world.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-07-24IPO
2021-09-30Private Equity
2021-06-15Acquired
Leadership Team
Lloyd G. Waterhouse
CEO & President
Simon Allen
President & CEO
Recent News
2026-01-13
MarketScreener
2026-01-06
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