Heraeus · 3 months ago
Strategic Account Director
Fridley, MN
Full-time
Hybrid
Director/Executive
$150K/yr - $190K/yr
10+ years expHeraeus is a family-owned global technology group committed to improving lives through innovative medical devices. The Strategic Account Director will manage and expand relationships with high-value customers, drive revenue growth, and ensure long-term customer satisfaction.
Advanced MaterialsElectronicsHardwareManufacturingPrecious MetalsSustainability
Responsibilities
Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives
Drive revenue expansion through upselling, cross-selling, and identifying new business opportunities within existing accounts
Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers
Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction
Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business
Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness
Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment
Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning
Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution
Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty
Provide guidance to Account Management and Customer Support teams, mentor junior commercial team members, and support portfolio prioritization efforts
Other duties may be assigned as required
Qualification
Required
Bachelor's degree in a relevant field required; MBA preferred
Minimum 10 years of experience in strategic account management, preferably in the medical device industry
Proven success in managing large OEM accounts or serving as a supplier to major medical device companies
Strong understanding of medical device design, development, and clinical applications
Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement
Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies
Exceptional communication, negotiation, and problem-solving skills
Collaborative mindset with the ability to lead cross-functional initiatives
Comfortable working in a self-directed, fast-paced environment
Must be willing and able to travel up to 50%, including international travel
Preferred
MBA preferred
Benefits
Comprehensive medical, dental, and vision coverage
A 401(k) plan with company match
Education reimbursement
Paid parental leave
Paid time off
Company
Heraeus
Heraeus is a holding company that produces precious metals, materials and technologies.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Rolf Wetzel
Group CFO
Christine Asher, SHRM-CP
Human Resources Business Partner
Recent News
2026-01-23
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2025-11-22
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