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Worldwide Power Products, LLC · 3 months ago

Technical Support, Trainer & Warranty Coordinator

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

Worldwide Power Products, LLC is seeking a Technical Support, Trainer & Warranty Coordinator to assist in diagnosing and repairing technical issues related to their products. This role involves training technicians, managing warranty claims, and providing technical support to customers while ensuring efficient communication and accurate record-keeping.

HardwareLogisticsManufacturing

Responsibilities

Develop and deliver training programs for technicians, both new hires and existing staff, to enhance their technical skills and knowledge

Create training materials, including manuals, presentations, and videos, to support training programs

Evaluate the effectiveness of training programs and make recommendations for improvements

Review and process warranty claims submitted by customers and technicians

Determine eligibility of warranty claims based on warranty terms and conditions, collaborating with manufacturer when needed

Communicate with customers, WPP Sales and Service Teams to provide status updates and ensure timely resolution of warranty claims

Maintain accurate records of warranty claims, including documentation of claim decisions and resolution

Identify trends or issues related to warranty claims and make recommendations for improvements

Submit all documentation to the manufacturer for payment

Provide technical support to customers and internal technicians via phone, email, or in person

Diagnose and troubleshoot/repair technical issues related to our products or services

Report all recognized unsafe conditions or acts to Management

Wear proper PPE when necessary

Qualification

Technical support experienceTraining developmentMicrosoft Suite proficiencyWarranty managementRecord keepingTrend analysisSafety awarenessCommunication skillsProblem-solving skillsAttention to detailDecision making