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IDEMIA · 3 months ago

Customer Success Project Engineer

US-NJ

Full-time

Hybrid

Mid Level

3+ years exp

IDEMIA is the global leader in identity and security, focused on creating a safe future where identity verification is indisputable. They are seeking a Customer Success Project Engineer to serve as the main technical point of contact for road safety enforcement projects in the US, providing technical support, managing client relationships, and overseeing project deployment.

Identity ManagementInformation TechnologyNetwork Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the main technical point of contact in the US for road safety enforcement projects

Provide both on-site and remote technical support for roadside speed and red-light enforcement systems including diagnostics and resolution of software, hardware and integration issues

Collaborate closely with IDEMIA’s France-based R&D and operations teams to escalate complex technical problems and ensure smooth coordination

Manage relationships with clients, partners and suppliers in the US ensuring clear communication, trust and customer satisfaction

Participate in the deployment, integration and field testing of IDEMIA’s enforcement solutions to ensure systems are installed and performing effectively

Prepare and deliver regular project status updates, technical findings and operational performance reports to headquarters

Act as the local face of IDEMIA in the US building credibility with clients such as Vera Mobility and municipal authorities

Qualification

C++PythonTechnical project managementEmbedded systemsVideo/image processingCustomer relationship managementEntrepreneurial mindsetCommunicationProblem-solving