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Priority1 · 1 day ago

Customer Success Manager

Little Rock, AR

Full-time

Onsite

Entry, Mid Level

$45K/yr - $45K/yr

1+ years exp

Priority1 is a domestic freight services company specializing in nationwide logistics services. The Customer Success Manager will manage relationships with existing customers, ensuring satisfaction and identifying opportunities for additional sales while serving as a liaison between customers and support teams.

AutomotiveTransportation

Growth Opportunities

Responsibilities

Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction

Conduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats

Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions

Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings

Make high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams

Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions

Consult with customers with a goal to enhance efficiency in their freight transportation processes

Effectively communicate account status with leadership in a timely manner

Oversee account process and details in Priority1’s Customer Relationship Management (CRM) system

Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions

Develop new customer relationships

Work independently with minimal supervision from leadership