Generac · 3 months ago
Field Application Engineer II
Orlando, FL - USA
Full-time
Hybrid
Entry, Mid Level
2+ years expGenerac is a leading energy technology company committed to powering a smarter world. As a Field Application Engineer II, you will solve complex field issues, provide technical support, and train key dealer accounts, playing a crucial role in improving product quality and serving as the voice of the customer to the engineering teams.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving Generac equipment
Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting
Resolve highly technical product-related issues through effective communication over the phone and via email
Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment
Conduct training sessions at customer sites, covering design, installation, and other relevant topics
Review and provide support for single line diagrams and assist in design related task
Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback
Review training materials, manuals, and other technical content before publication
Provide technical guidance and support to internal and external sales associates
Collaborate with senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction
Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly
Mentor and support Field Applications Engineer 1s, enabling their professional growth and success
Conduct internal technical training for technical support and service operations personnel
Travel is required, including day trips and regional travel (up to 40%), with occasional out-of-region travel
Qualification
Required
Bachelor of Science in Electrical Engineering or a related Engineering discipline. Alternatively, a valid Electrical Contractor's License and relevant experience will be considered
Minimum of 2-3 years of work experience as an Applications Engineer, Field Engineer or a technical expert in electrical and solar energy systems
Hands-on experience with residential electrical systems and PV + ESS
Strong knowledge of electrical and solar + storage system codes and compliance regulations
Intermediate knowledge of serial communications and connected devices
NABCEP Certification is desirable
Solid understanding of residential and commercial electrical systems
Ability to read and interpret schematics, with a good understanding of high voltage and measurement equipment
Competency with ENC and relevant utility interconnection standards
Competency with test equipment such as oscilloscopes, meters and loggers
Strong time management and organizational skills
Excellent interpersonal skills with a proven ability to build rapport and establish working relationships with customers, peers, and managers
Clear and effective communication in English, using proper grammar, to promptly and accurately address customer inquiries
General proficiency in Microsoft Office products and the ability to quickly adapt to other computer systems for efficient communication and problem-solving
Preferred
Electrical Contractor's license is a plus
Experience reviewing and interpreting single-line diagrams and system designs
Hands-on experience with residential electrical systems and PV + ESS
Prior experience delivering technical training and mentoring
NABCEP certifications
Proficiency in Spanish language
Company
Generac
Generac is the total energy solutions company powering a smarter world.
5001-10000 employees
H1B Sponsorship
Generac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (17)
2023 (14)
2022 (17)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Aaron Jagdfeld
CEO
Anne Hoskins
SVP Policy and Market Development-- Energy Technology
Recent News
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