Hover · 20 hours ago
Senior Enterprise Customer Success Manager
new_york
Full-time
Hybrid
Senior Level
$140K/yr - $173K/yr
5+ years expHover is a company that helps people design, improve, and protect properties using proprietary AI technology. As a Senior Enterprise Customer Success Manager, you will be responsible for managing relationships with enterprise insurance partners, overseeing pilot programs, and driving customer success and growth within assigned accounts.
3D TechnologyComputer VisionHome ImprovementMobile AppsPropTechSoftware
Responsibilities
Lead and manage all pilot programs including weekly progress meetings between technical and business units
Lead and manage customer rollouts and customer renewals
Manage client expectations, and ensure the timely and successful delivery of Hover’s solutions according to customer’s needs and objectives
Strengthen existing account utilization, and identify opportunities for account growth
Develop trusted advisor relationships with key stakeholders, executive sponsors, and field staff
Become the Subject Matter Expert on the Hover platform features and functionality, as well as the Go-To-Market approach
Clearly communicate the progress of monthly & quarterly initiatives to internal and external stakeholders
Build QBR decks that show client growth and success
Forecast growth and track key account metrics
Qualification
Required
5+ years of experience as a Customer Success Manager and/or Account Manager or relevant role
Ability to develop robust enablement plans based on a customer's workflow and requirements
Proven track record of upselling or retention in enterprise accounts
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software (Salesforce, Excel, G-Suite)
Solution-oriented sales philosophy built around asking questions, listening, GAP and Challenger selling methodologies
Great attitude, with a commitment to being an excellent team mate and cultural contributor
Preferred
Property & Casualty Insurance experience a nice to have
Benefits
Competitive salary and meaningful equity in a fast-growing company
Comprehensive medical, dental, and vision coverage for you and dependents
Unlimited and flexible vacation policy
We support work/life balance and offer generous paid parental and new child bonding leave
A day set aside each month to allow employees to recharge
We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Company
Hover
Hover is a 3D data and technology company for home improvement and property insurance professionals.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$127.3MKey Investors
Menlo VenturesAlsop Louie Partners
2020-11-17Series D· $60M
2019-04-25Series C· $25M
2018-01-29Series B· $25M
Leadership Team
A.J. Altman
Founder and CEO
Recent News
2025-11-10
2025-06-01
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