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Greenberg Traurig Amsterdam · 3 months ago

Account Administration Specialist

West Palm Beach

Full-time

Hybrid

Mid Level

3+ years exp

Greenberg Traurig (GT) is a global law firm with locations in 15 countries, offering a collaborative work environment. They are seeking an Account Administration Specialist to manage user accounts, maintain distribution lists, and provide support for account administration functions.

Law Practice

Responsibilities

Creates and maintains Active Directory and ADERANT accounts for GT employees, including account changes, deactivations and deletions

Manages cloud accounts in Microsoft Entra (Azure)

Manages user accounts in 3rd party/external systems to include Dropbox, BOX, Google Workspace Sharefile, Preparis, eFax, PingOne Identity, ZOOM, etc

Creates and maintains firm wide distribution lists in AD on prem

Creates and maintains cloud groups on Microsoft Entra (Azure)

Logs, tracks, and updates all requests via ticketing system (Ivanti)

Identifies issues that require approval of Office of Firm Counsel and works closely to obtain approvals and track in SQL database for user recertification

Updates and maintains assigned service requests; follows up with clients and others in IT as needed

Provides Tier I support when required and On-Call support to Account Administration Team

May assist in training of new Helpdesk representatives and Account Administration personnel

Provides advanced support for HR, Office of Firm Counsel

Participates in identifying and implementing improvements for the Account Administration function

Serves as Account Administration SME on firm-wide technology projects and may manage small projects as assigned

Acquires and maintains advanced knowledge of Active Directory and GT Policies and Procedures related to account access rights and AD processes

Reviews communications regarding new policies, procedures, and system changes/outages

Maintains Account Administration documentation and procedures that include SOP’s and QRC documentation

Qualification

Active DirectoryMicrosoft Entra (Azure)Microsoft Office 365SQL managementPowerShellHelpdesk operationsClient serviceAnalytical skillsOrganizational skillsCommunication skills

Required

Knowledge of Helpdesk and call center tools and operations

Detail-oriented with exceptional client service attitude; able to ask probing questions to quickly identify and resolve escalations

Effective team player, highly professional, able to maintain confidentiality of information

Excellent organizational, verbal and written communications skills; able to convey highly technical information in easy-to-understand non-technical terms and ability to interact with all levels of organization

Proven analytical, evaluative and problem-solving abilities

Ability to work independently, complete assignments within time limits and produce highest quality results

Proficient in documenting technical processes and procedures

3-5 years' experience in Active Directory or related experience

Proficiency with Windows-based software and Microsoft Office 365 required

Knowledge or experience with Ivanti ticketing system or similar

Knowledge or experience with SQL management

Knowledge or experience in PowerShell