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Capital One · 3 months ago

Principal Associate - Content Strategist (Work From Home)

United States

Full-time

Remote

Senior Level, Lead/Staff

$93K/yr - $107K/yr

5+ years exp

Capital One is a leading financial services company, and they are seeking a Principal Associate - Content Strategist to lead a team of content strategists. This role involves coaching team members, partnering with stakeholders to develop content strategies, conducting research to improve content performance, and ensuring high-quality content delivery that meets compliance standards.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

As a people leader, you display a passion for coaching and developing a team of content strategists through their strengths and leadership style

Lead and manage the flow of work from internal customers through your team to ensure on-time and efficient delivery of high-quality content solutions

As team lead, you'll partner cross-functionally with project customers and stakeholders to understand strategic objectives, programs and roadmaps to prioritize projects and deliverables

Lead your direct reports by providing strategic direction and priorities in the development of comprehensive content strategies to deliver on requested business needs and advocating for the agent experience

Set expectations for the team to regularly leverage data and agent experience tools for identifying insights and trends about content performance to propose and prioritize opportunities for improvement

Oversee team's research initiatives for agent user testing and feedback sessions to gain insights of current experience, identify opportunities to improve experiences and to validate proposed content solutions

Demonstrate the ability to deliver and coach a team on how to write simple, easy-to-understand, human-centric content to influence teams on how to intuitively guide agents on what to say or do when helping customers

Champion and ensure all content produced by the team is clear, easy-to-understand, and written in natural language

Assure team's content solutions adhere to compliance requirements and content standards

Follow governance processes and identify downstream impacts of content solutions to mitigate risk

Inform project partners of standards and processes and how these apply to project timelines

Build relationships and collaborate with key stakeholders to understand priorities and ensure delivery of commitments

Demonstrate strong influencing skills to effectively drive project priority and continuous improvement across the organization

Mentor team members on content best practices for agent performance solutions

Exhibit strong communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Collaborate with other content teams and contribute to our standards, content strategy community of practice, best practices and guidelines

Qualification

Content StrategyUX WritingPeople LeadershipDigital Product WritingTechnical WritingCoaching SkillsResearch SkillsCommunication SkillsCollaboration Skills