Apply on Employer Site

Philadelphia Visitor Center Corporation · 3 months ago

Visitor Services Retail Coordinator, Parkway Visitor Center and Rocky Shop

Philadelphia, PA

Full-time

Onsite

New Grad, Entry Level

Philadelphia Visitor Center Corporation is seeking a Visitor Services Retail Coordinator to support the Retail Manager in delivering exceptional visitor services at the Parkway Visitor Center. The role involves overseeing retail operations, managing inventory, and training Visitor Experience Associates while ensuring a high level of customer service across all locations.

HospitalityNon ProfitTourismTravel

Responsibilities

Provides high level of customer service and knowledge of retail products

Carries out retail duties across locations, with a priority focus on the Parkway Visitor Center

Facilitates receiving duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage)

Support with restocking and regular inventory checks

Work collaboratively with Retail Manager and provide consistent communication as it relates to retail operations, including product trends, inventory levels and anticipated needs

Ensure retail displays are presented according to planograms (POGs) and Retail Manager’s approved merchandising strategy

Supports and maintains retail databases (Shopify, other)

Provide friendly, informed, visitor services and retail service as lead VEA and retail associate at the Parkway Visitor Center and Rocky Shop

Proactively source information and knowledge as it pertains to supporting all facets of Visitor Services operations

Ensure the Parkway Visitor Center is well stocked with relevant maps, brochures, and information about area attractions

Operate as a key “power user” for point-of-sale (POS) systems of all locations

Train and coach new and current Visitor Experience Associates (VEAs)

Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support

Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need

Provide cash management (cash drawers, closing duties, bank deposits) as warranted. Support pop-up visitor centers, events and new programs

Qualification

Retail operationsPoint-of-sale systemsInventory managementCustomer serviceMS Office suiteCash handlingPhiladelphia attractionsLift 45 lbsValid Driver’s LicenseInterpersonal skillsWritten communicationVerbal communication

Required

High level of customer service and knowledge of retail products

Retail duties across locations, with a priority focus on the Parkway Visitor Center

Facilitates receiving duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage)

Support with restocking and regular inventory checks

Work collaboratively with Retail Manager and provide consistent communication as it relates to retail operations, including product trends, inventory levels and anticipated needs

Ensure retail displays are presented according to planograms (POGs) and Retail Manager's approved merchandising strategy

Supports and maintains retail databases (Shopify, other)

Provide friendly, informed, visitor services and retail service as lead VEA and retail associate at the Parkway Visitor Center and Rocky Shop

Proactively source information and knowledge as it pertains to supporting all facets of Visitor Services operations

Ensure the Parkway Visitor Center is well stocked with relevant maps, brochures, and information about area attractions

Operate as a key “power user” for point-of-sale (POS) systems of all locations

Train and coach new and current Visitor Experience Associates (VEAs)

Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support

Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need

Provide cash management (cash drawers, closing duties, bank deposits) as warranted

Support pop-up visitor centers, events and new programs

Computer literate with working knowledge of MS Office suite (Outlook, Word, Excel, PowerPoint)

Familiarity with POS (point-of-sale) systems

Retail experience (including receiving and processing inventory, stocking)

Strong interpersonal, written and verbal communication skills

Experience with cash handling

Valid Driver's License with Real ID required

Able to lift 45 lbs

Preferred

Knowledge of the Philadelphia area cultural attractions and hospitality experience preferred

Experience in customer service in a fast-paced, customer-facing environment

Company

Philadelphia Visitor Center Corporation

The Philadelphia Visitor Center Corporation is a Pennsylvania nonprofit, 501(c)3 organization, which operates in cooperation with the National Park Service, Visit Philadelphia®, Philadelphia Convention and Visitors Bureau, the City of Philadelphia, and the Commonwealth of Pennsylvania.

Founded in 2001