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Arctic Wolf · 1 week ago

Customer Success Manager - Strategic

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Arctic Wolf is redefining the cybersecurity landscape with a global team dedicated to innovation and industry standards. They are seeking a Customer Success Manager - Strategic to manage a portfolio of strategic customers, drive retention and growth, and serve as a trusted advisor to ensure customer satisfaction and success.

Cyber SecurityInformation TechnologyNetwork SecuritySoftware

Growth Opportunities

Responsibilities

Own and manage a portfolio of strategic customers leveraging Arctic Wolf’s cybersecurity solutions

Drive customer retention and growth by achieving renewal and expansion targets through consultative, value-based selling

Serve as a trusted advisor by actively listening to customer needs, advocating for them internally, and influencing product and service improvements

Lead monthly account reviews to ensure customer satisfaction, adoption, and measurable business outcomes

Identify and execute upsell opportunities by positioning additional Arctic Wolf services that align with customer needs

Negotiate renewals and expansions effectively, leveraging deep domain expertise and product knowledge to create compelling growth plans

Manage a high volume of customer requests and initiatives by prioritizing effectively, resolving issues in a timely manner, and guiding customers toward best-practice solutions

Build scalable processes to proactively forecast and communicate at-risk accounts, ensuring customer success and long-term retention

Qualification

SalesforceAccount managementCybersecurity knowledgeSpreadsheets proficiencyCreative problem-solvingCustomer experience focusNegotiation skillsCommunication skills