SBA Communications · 3 months ago
Manager, Critical Infrastructure Operations Support
TX - Virtual
Full-time
Onsite
Mid, Senior Level
7+ years expSBA Communications is a leading independent owner and operator of wireless communications infrastructure, and they are seeking a Manager for Critical Infrastructure Operations Support. The role involves overseeing electrical systems, HVAC maintenance, and vendor performance while ensuring safety and compliance in telecom and data center operations.
TelecommunicationsWireless
Responsibilities
Serve as the SME for edge shelters, edge data centers, and related building systems
Oversee electrical systems, including grounding, load balancing, and compliance with NEC (National Electrical Code) standards
Maintain HVAC systems, ensuring optimal performance and adherence to temperature/humidity parameters for sensitive telecom and IT equipment
Monitor and manage UPS, battery backup, and generator systems to ensure uninterrupted operations
Respond to and resolve any safety or operational issues including working with vendors and regional support managers to repair damage caused by natural disaster, weather, falls or other causes
Ensure proper visibility and escalate major hazards which present safety or critical infrastructure integrity issues to the Director of Network Operations
Perform and record site safety and compliance inspections in accordance with safety regulations
Identify, document and ensure that any site safety and compliance issues are corrected in a timely manner and reported to management. This includes authority to shut down and/or suspend work at any site location in which it is determined that unsafe conditions exist or that such action is merited to protect persons or property
Resolve and/or attempt to resolve all safety, regulatory, or operational issues or discrepancies on site. If unable to resolve, report to management with recommendations for action
Provide operational support for OSP infrastructure, including fiber optic installation, maintenance, and troubleshooting
Collaborate with engineering teams to assess fiber routes, ensure redundancy, and maintain physical plant integrity
Manage vendor performance for preventative and corrective maintenance on shelters, power systems, and HVAC
Oversee service contracts, ensuring compliance with SLAs and budgetary guidelines
Act as the escalation point for vendors during emergency repairs or outages
Establish and enforce operational procedures for shelter and data center maintenance
Ensure adherence to electrical safety protocols, grounding requirements, and environmental controls
Participate in root cause analysis (RCA) following incidents and drive implementation of corrective actions
Provide 24/7 on-call expertise for critical incidents impacting shelter or edge data center operations
Coordinate emergency response teams during outages, ensuring minimal downtime and rapid restoration
Manage the timely resolution of trouble tickets, including selection and dispatch of contractors to diagnose and resolve issues in accordance with Company safety standards, policies and procedures, federal, state and local rules and regulations and act as an operational acceptance point of contact for new equipment installs on all sites. This includes authority to manage contractors performing work at assigned site locations and make decisions as to whether a contractor is performing the work in a safe, suitable, and compliant manner. Also includes authority to reject work if deemed unacceptable or non-compliant
Provide immediate support service during emergency issues and incident response situations
Manage efficient repair, maintenance, inspection, security and safe operation of all tower assets within assigned area. Issues include but are not limited to; alarm monitoring instruments and lighting units
Work with Talent Acquisition to recruit, interview, select, hire, and employ a talented and diverse group of high performing team members
Provide oversight and direction to team members in accordance with the organization's policies and procedures
Coach, mentor and develop team members, including overseeing new team members onboarding and providing career development planning and growth opportunities
Empower team members to take ownership of their job and goals. Delegate responsibilities as needed and provide routine constructive feedback on performance
Create a culture that is consistent with the organization's focus on team member engagement and that aligns with the organization's mission, vision and values
Lead team members using performance management and development focused approaches to assist in goal setting, two-way feedback, and performance development planning
Lead team members to meet the organization's expectations for productivity, quality, and goal accomplishment
Qualification
Required
Bachelor's degree in electrical engineering, Telecommunications, Mechanical Engineering, or related field
Equivalent combination of education, certifications, and experience may be considered
7+ years of experience in technical operations, data center facilities, telecom shelters, or critical infrastructure support
2+ years of experience managing technical teams or leading cross-functional projects
Proven expertise in electrical systems, grounding, HVAC, OSP/fiber optics, and environmental control standards
Experience with vendor management, contract oversight, and SLA compliance
Strong knowledge of industry standards such as NEC, ANSI/TIA-942, and ASHRAE guidelines for data center environments
Proficient in electrical testing, load analysis, and grounding verification
Skilled in fiber optic testing, splicing, and troubleshooting
Familiar with generator systems, ATS, and UPS battery backup technologies
Working knowledge of BMS (Building Management Systems) and monitoring tools
Willingness to travel up to 20% for site visits, inspections, and vendor oversight
Ability to work outside of standard business hours during critical outages or maintenance windows
Strong communication skills with ability to interface effectively across engineering, operations, and vendor teams
Benefits
Competitive benefits and compensation package
Company
SBA Communications
SBA Communications is a wireless Internet installer for a number of different countries.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.05BKey Investors
TA Associates
2024-01-25Post Ipo Debt· $4.05B
1999-06-16IPO
1997-01-01Private Equity
Leadership Team
Brendan Cavanagh
President & Chief Executive Officer
Ty Harris
Principal Director - Business Development
Recent News
2025-11-11
2025-11-04
Company data provided by crunchbase