Truist · 3 months ago
Production Support Engineer III
Raleigh, NC
Full-time
Onsite
Senior Level
6+ years expTruist Bank is a financial services company seeking a Production Support Engineer III to ensure the operational integrity and performance of mission-critical systems. This role involves managing technical incidents, troubleshooting issues, and collaborating with cross-functional teams to enhance system stability through proactive monitoring and automation.
BankingFinanceFinancial Services
Responsibilities
Handle the identification, triage, and resolution of medium-to-high priority incidents with minimal supervision to ensure business operations are minimally impacted
Collaborate with development teams, business partners, and other stakeholders to diagnose and resolve technical issues, implementing long-term fixes to prevent incident recurrence
Use monitoring tools (e.g., Splunk, Dynatrace, CloudWatch) to detect performance issues and execute corrective actions promptly
Enhance system observability to proactively detect issues and improve overall system performance and stability
Develop and maintain automation scripts to streamline routine production support tasks, reducing manual interventions
Implement automation strategies to improve production stability and minimize downtime
Maintain clear and detailed documentation of troubleshooting procedures, contributing to the shared knowledge base
Provide assistance in improving the incident, problem, and change management processes, following ITIL best practices
Participate in root cause analysis and suggest process improvements to enhance system stability and performance
Collaborate with cross-functional teams in resolving recurring production support issues and optimizing workflows
Actively mentor junior support engineers, fostering technical growth within the team
Escalate complex or unresolved issues to senior engineers or technical experts when necessary
Support the stability of applications and rapid resolution of issues by being part of applications support on-call rotation
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline
Six to ten years of experience in production support or related technical roles
Experience in managing incident management, triage, and production support functions for both on-premise and cloud environments
Proficiency with IT Service Management (ITSM) tools such as ServiceNow, and familiarity with incident, problem, and change management processes
Strong experience with monitoring tools such as Dynatrace, Splunk, or CloudWatch for proactive issue detection and troubleshooting
Understanding of infrastructure, application technology stacks, and the software development lifecycle
Strong analytical and problem-solving skills with a focus on root cause analysis
Ability to work independently, handle medium-to-complex issues, and escalate critical problems to senior staff as needed
Preferred
Minimum of 5 years of experience as an application system administrator, software engineer, and/or application developer
Experience leading a team responsible for application monitoring, incident resolution, job tracking and automation of application support tasks
Demonstrated experience maintaining applications in Windows
Previous experience supporting mainframe-based applications that depend on COBOL programs and CICS
Some exposure to ETL tools like Informatica Power Center
Experience with enterprise scheduling software like CA ESP Workload Automation
Familiarity with cloud technologies, such as AWS, Azure, or GCP
Solid knowledge of relational database design and development (SQL, stored procedures, data modeling)
Experience in supporting Agile team/processes
Financial services industry experience
Familiarity with Site Reliability Engineering (SRE) practices
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
Company data provided by crunchbase