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Latitude Inc · 3 months ago

AV Field Service Engineer

Shepherdstown, PA

Full-time

Onsite

Mid Level

Latitude Inc is seeking an experienced and customer-focused AV Field Service Engineer to join their team. This role is responsible for providing on-site technical support, maintenance, troubleshooting, and repair services for audiovisual (AV) systems.

Manufacturing

Growth Opportunities

Responsibilities

Install, configure, test, and commission AV systems including displays, projectors, control systems, conferencing systems, audio equipment, and video distribution

Provide on-site troubleshooting, diagnostics, and repairs for AV equipment and integrated systems

Perform routine maintenance, system updates, and calibration to ensure optimal performance

Collaborate with project managers, engineers, and clients to support installation and service activities

Document service activities, system configurations, and updates in company service management tools

Train and support end-users on AV systems and functionality as needed

Maintain knowledge of AV industry trends, emerging technologies, and manufacturer product updates

Ensure compliance with safety, quality, and company standards while on client sites

Qualification

AV systems expertiseTroubleshooting skillsCustomer serviceSystem configurationMaintenance skillsTraining skillsAV trendsProblem-solving skillsCollaboration skillsDocumentation skills

Required

Experience in providing on-site technical support for audiovisual (AV) systems

Strong technical expertise in AV systems including displays, projectors, control systems, conferencing systems, audio equipment, and video distribution

Excellent problem-solving skills

Ability to deliver outstanding customer service in dynamic field environments

Experience in troubleshooting, diagnostics, and repairs for AV equipment and integrated systems

Ability to perform routine maintenance, system updates, and calibration

Experience collaborating with project managers, engineers, and clients

Ability to document service activities, system configurations, and updates

Ability to train and support end-users on AV systems and functionality

Knowledge of AV industry trends, emerging technologies, and manufacturer product updates

Understanding of safety, quality, and company standards