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Morgan & Morgan, P.A. · 3 months ago

Case Operations Manager, Complex Litigation

Tampa, Florida, United States

Full-time

Onsite

Mid Level

3+ years exp

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. We are seeking a Case Operations Manager to oversee the effective and efficient work up of client cases from sign-up to settlement, collaborating with leadership and various teams to enhance operational excellence and client experience.

Legal

Growth Opportunities

Responsibilities

Oversee all case operations, including developing, implementing and driving adoption of the tools and processes needed for case teams to work up clients cases

Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines

Own inventory reporting, providing transparency into work up status, evaluating performance and identifying opportunities for operational improvement

Partner with Product, Legal, Marketing, and 3rd party vendors to troubleshoot obstacles and devise creative solutions to overcome hurdles faced by case teams

Develop communication programs to deliver a world-class client experience, including designing tailored outreach plans as well as organizing group events in person or online

Monitor efficacy of all inbound and outbound client communications, across Case Staff, 3rd party vendors, email marketing, to drive client engagement

Oversee staffing needs as well as training and onboarding of new case team members

Qualification

Operations managementLitigation case managementAnalytical skillsProblem-solvingFast learnerEmpathyClient engagementCommunication skillsOrganizational skillsTeam collaborationCreative solutions