NYC Mayor's Office of Contract Services ยท 3 months ago
Analyst, Service Desk Operations
Manhattan, NY
Full-time
Onsite
Entry Level
$56K/yr - $60K/yr
2+ years expThe NYC Mayor's Office of Contract Services (MOCS) is an oversight agency managing citywide procurement. The Analyst in Service Desk Operations will ensure stakeholders have access to information, troubleshoot issues, and support various procurement and government operations through effective communication and collaboration.
Government Administration
Responsibilities
Review, analyze and verify information associated with vendor accounts and various filings
Communicate with stakeholders using various platforms including our internal ticketing system, email, phone and screensharing
Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills
Using exceptional writing skills and communication, research and convey helpful information to stakeholders and vendors who need support and assistance
Determine when issues should be referred to peers or other units and/or escalated to managers
Record user interaction and categorical data in designated customer services platforms, e.g. JIRA
Propose updates to user resources for systems such as PASSPort and HHS Accelerator
Take part in ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management
Understand issues affecting relevant stakeholder groups, including but not limited to city agencies/partners, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc
Participate in special projects, as assigned
Qualification
Required
Graduation from an accredited college with a baccalaureate degree
Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities
A four year high school diploma or its educational equivalent plus four years of experience as described in '2' above
A satisfactory equivalent combination of education and experience
Strong writing skills are required
Succinctly and effectively communicate verbally and in writing
Meet deadlines and work independently while paying close attention to details
Exceptional time management skills to deliver consistent results in a fast-paced environment
Establish relationships quickly and maximize positive team dynamics
Distill complex material, present/share information and make actionable recommendations
Accurately and consistently document data on stakeholder experience and escalate critical issues
Analyze data and summarize research to support ongoing improvement in operations and service
Educate stakeholders about various procurement and government operations topics and tools
Engage and support stakeholders through all phases of procurement and change
Benefits
Public Service Loan Forgiveness
Company
NYC Mayor's Office of Contract Services
The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that is dedicated to optimizing existing operations, improving equity, and transforming processes to make it easier to do business with the City.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Boris Feygis
Deputy Chief Technology Officer
Joshua Bonilla
Chief Technology Officer
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