InvoiceCloud, Inc. · 3 months ago
Service Desk Analyst I
Boston, MA (Hybrid: In office 3-4 days per week)
Full-time
Hybrid
Entry Level
$65K/yr - $75K/yr
1+ years expInvoiceCloud is a fast-growing fintech company specializing in electronic bill presentment and payment solutions. The Service Desk Analyst I will provide technical support and ensure all employees have the necessary tools and resources for their roles, while also contributing to IT policies and procedures.
Responsibilities
Triage, log, and prioritize incoming Service Desk requests according to established guidelines
Ensure full compliance with employee onboarding / offboarding standards
Perform Tier 1 technical support for IT hardware, software, and business productivity tools (e.g., Microsoft 365, Okta, Slack)
Monitor, update, and support corporate endpoints through approved MDM solutions (Intune, Jamf)
Escalate unresolvable tickets to the appropriate queue or Modern Desktop leadership
Support conference room technology and basic A/V setup for employees
Create and maintain end-user documentation and knowledge base articles
Maintain awareness of IT Service Desk best practices and apply them to daily operations
Assist Facilities and office administrators with basic physical tasks (e.g., desk setup, cable management) as required
All other duties as defined by Modern Desktop leadership
Qualification
Required
Minimum of High School Diploma, GED, or equivalent (associate's or bachelor's degree in IT-related field preferred)
1–3 years of experience in a technical support, help desk, or customer service–oriented IT role
Excellent written and verbal customer service skills
Familiarity with SaaS identity and productivity tools such as Okta, Microsoft 365, and Slack
Basic understanding of endpoint management tools (Intune, Jamf) and standard IT troubleshooting methods
Ability to learn and support physical office technology, including conference room equipment and basic networking
Curiosity and willingness to explore emerging technologies, including GenAI
Strong organizational and problem-solving skills, with the ability to handle multiple priorities in a fast-paced environment
Flexibility to occasionally assist with after-hours changes, maintenance, or support as needed
Preferred
associate's or bachelor's degree in IT-related field
Benefits
Annual bonus or commission
Overtime pay
Company
InvoiceCloud, Inc.
InvoiceCloud provides modern digital payment, customer engagement, and outbound disbursement solutions.
201-500 employees
H1B Sponsorship
InvoiceCloud, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (5)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Bob Bennett
CEO
Bob Lapides
President Government, Utilities and Business Services Division and Co-Founder of Invoice Cloud
Company data provided by crunchbase