Quipt Home Medical · 3 months ago
Patient Service Tech (Care Med only)
Sleepwell-Savannah
Full-time
Onsite
Entry, Mid Level
2+ years expQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. The Patient Service Technician (PST) is responsible for the delivery, set-up, and pick-up of DME and respiratory equipment and supplies to home care patients, while also providing patient instruction and ensuring high levels of customer service.
Health CareMedicalMedical Device
Responsibilities
Deliver, set up and pick up DME equipment, supplemental oxygen products, and supplies to home care patients and commercial accounts within a prescribed and assigned geographical area
Organize and pick product and load in the proper order delivery
Complete deliveries, new patient set ups and equipment returns efficiently and safely per company and regulatory guidelines. Make concentrated effort to meet scheduled delivery time. Call customer if unable to deliver or pickup on time
Practice safe driving habits and proper safety precautions
Work with dispatch to create most efficient delivery routes
Posses and maintain good knowledge of geographical area and road conditions
Responsible for vehicle and equipment while on delivery/pickup
When dealing directly with customers, execute proper hand-washing technique between patients
Wear gloves when exchanging disposables or picking up dirty equipment
Identify, properly handle and dispose of hazardous materials and waste such as needles, disposables, which have had contact with bodily fluids
Bag all dirty equipment and isolate it from clean equipment in vans and the warehouse
Assist, when necessary, with the pulling of equipment and supplies from the warehouse as prescribed on patient/client delivery tickets
Provide skilled assembly and inspection of equipment as needed
Prepare new equipment set-up packets
Provide patient/client orientation and instruction on the proper use of equipment, when applicable. As appropriate, this process is done unsupervised or under the supervision of a clinical team member. Know the appropriate requirements and company policy
Be able to solicit sales of new or additional products or services by suggesting additional follow-up items relative to the patient’s diagnosis
Communicate the customers the financial responsibility regarding copays, deductibles or full amounts as necessary and collect those payments
Deliver company patient packet including patient rights, financial responsibility, etc
Complete delivery and pickup paperwork promptly and accurately, gathering the appropriate insurance information, including: patient signatures and acknowledgements, dates
Return paperwork to the appropriate personnel
To meet driving regulations, prepare accurate, legible and timely paperwork to comply with company and regulatory requirements, and to document your activity. (Daily route sheet, work orders, driver log. etc.)
Work with the understanding that you are THE primary representative of our company to most of our customers
Provide skillful responses to grieving, upset or difficult customers. Work proactively with patients/clients to solve a variety of problems, acting as a company field representative
Offer compassionate and positive interactions with customers
Maintain proper confidentiality at all times when responding to customers
Be able to assess home safety, accessibility and patient / customer status and needs. Complete appropriate forms
Communicate with our company when seeing a change in patient status and/or environment. Observe and report customer needs, rental equipment problems, competitor actions and ideas to improve services
Maintain knowledge of basic home safety
Know your role in detail as a part of the company's emergency preparedness and disaster plan. Know and follow the emergency response time policies and procedures
Know and follow all FDA, OSHA, and DOT regulations, company policies and procedures and safety regulations
Be especially aware of customer needs in oxygen, providing proper back-up and implementing proper safety procedures and handling
Take on call time on a predetermined, rotating basis. Respond quickly, within corporate guidelines
When appropriate, first help customer problem solve on the telephone
Follow up with an on site visit if necessary within corporate guidelines and document the call
Maintain or assist with maintaining appropriate storage of clean and dirty equipment
Return dirty equipment and keep it isolated in Dirty area until cleaned. Avoid cross traffic through clean area with dirty equipment
Appropriately clean and disinfect equipment as required, utilizing the proper PPE (Personal Protective Equipment). Note items that need repair according to company procedures
Follow company’s bagging and tagging procedure
Place items back in stock on a daily basis
Be proactive in maintaining company owned vehicles in good running order
Keep vehicle interior and exterior clean and professional in appearance
Perform daily preventive maintenance, as required, on assigned vehicles
Report mechanical irregularities immediately and follow through on making certain repairs are done
Maintain the warehouse area in a neat and orderly fashion
Assist in maintenance of entire structure as needed
Maintain and water landscaping around the building
Perform special maintenance and construction projects as needed and requested
Possess skill in efficient preparation of products for shipping on a daily basis
Choose the most cost effective shipping
Receive all items shipped on a daily basis. Verify accuracy of shipment, notify appropriate parties of shipments received and record properly for inventory purposes. New equipment needs to be unpacked, noted for inventory and stocked quickly
Notify vendor and purchasing of damage or shortage immediately and follow up
Assist in maintaining proper inventory and consistent stocking of appropriate equipment and supplies
Place all items received for stock into their appropriate locations on a daily basis
Perform accurate physical inventory as required by the company, including input into the computer inventory record
Comply with all applicable company policies, procedures, and patient protocols
Comply with all current government regulations and professional standards respecting patient care, including those of accrediting organizations
Maintain knowledge of follow all policies and procedures regarding equipment repair as outlined in FDA, OSHA, DOT, accreditation and others policies and procedures
Treat all information and data within the scope of the position with appropriate confidentiality and security and understand and adhere to all state and federally mandated standards regarding confidentiality and patient rights
Display on time attendance and dependability
Maintain the company’s image and reputation at the highest possible level
Conduct oneself in a professional and ethical manner at all time, including personal appearance and appearance of the workplace
Maintain a neat appearance. Wear a name badge as required or requested
Treat all information and data within the scope of the position with appropriate confidentiality and security
Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety. Adhere to all state and federally mandated standards regarding confidentiality and patient rights
Display good common sense when faced with new or unfamiliar situations
Maintain a cool head when crisis situations occur
Deal effectively with stress
Positively resolve conflict situations
Provide input to management to improve workplace function
Take initiative to improve processes and communication in the workplace
Show attention to detail and maintain accuracy in all that you do
Be able to work on multiple tasks at a time. Plan and prioritize activities to achieve results and meet deadlines
Create a workable routine, with or without direct supervision
Not being limited to what’s been tried before, evaluate and implement new ideas to improve efficiency and responsiveness
Come up with creative alternatives and solutions to pressing problems
Think strategically, understanding how one action impacts another
Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs
Understand of the reimbursement process
Knowledge of rules and regulations of OSHA, DOT, Medicare, accrediting bodies and other agencies as they impact the care and distribution of HME
Excellent knowledge in your area of specialty
Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety
Qualification
Required
High School diploma or equivalent required
Excellent customer relations, communication and teaching skills
Excellent driving record
Two years of HME/DME experience
Delivery and stockroom experience
Computer skills helpful
Benefits
Medical Insurance- multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO plan
Paid Holidays
401K
401K match
Competitive Pay
Company
Quipt Home Medical
Quipt Home Medical provides medical equipment and in-home care solutions to manage chronic conditions and respiratory needs.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$145.01MKey Investors
CIT Healthcare Finance
2025-12-15Post Ipo Equity
2025-12-15Acquired
2023-04-17Post Ipo Equity· $35.01M
Recent News
Globe and Mail
2025-12-17
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