Applied Materials · 3 months ago
Manager IV, Field Service Engineer (M4)
Austin,TX
Full-time
Onsite
Senior Level
$112K/yr - $154K/yrApplied Materials is a global leader in materials engineering solutions used to produce chips and advanced displays. The Manager IV, Field Service Engineer role involves managing service agreements, ensuring customer satisfaction, and leading a team of engineers while driving quality improvement processes.
ElectronicsManufacturingSemiconductorSoftware
Responsibilities
Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales
Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve
Ensures customer satisfaction with Company service and system performance
Interviews, hires, and trains customer engineers as necessary to support regional business
Ensures employee satisfaction through:
- communication of business progress and all related action
- setting goals and controlling achievements
- establishing training and career development plans
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required
Achieves guaranteed up time and other parameters as sold to customers
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Qualification
Required
Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Applies understanding of the industry and how own area contributes to the achievement of objectives
Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Identifies and resolves technical, operational and organizational problems
Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives
Guides, influences and persuades others internally in related areas or externally
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
Founded in 1967
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
Senior Vice President and Chief Technology Officer
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
Business Standard India
2026-01-06
Company data provided by crunchbase