ServiceTec · 3 months ago
IT Service Desk Support Specialist
Orlando, Florida, United States
Full-time
Onsite
Entry Level
$45K/yr - $50K/yr
4+ years expServiceTec International, Inc. specializes in Managed IT Services for the airport and airline industries. The IT Service Desk Support Specialist will provide on-site service operation support and assist in troubleshooting IT systems to ensure smooth operations at the airport.
Information ServicesInformation Technology
Responsibilities
Client Interaction: regularly interact with GOAA customers
Performs installation, configuration, relocation and support of the Authority’s computer equipment and workstation software
Documentation and Reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format
Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now
Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible
Responsible for the timely completion of assigned incidents and tasks
Experience managing, supporting and deploying network infrastructures
Ability to diagnose server or network alerts, events or issues
Understanding of common information architecture frameworks
Good oral and written communication skills
Ability to work a flexible schedule
Receives user Service Desk calls, documents user’s requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authority’s computers and software
Provide first level VoIP and Mobile device support
Provide first line support; escalates more complex problems to a second level resource
Produce training material as needed
Performs other duties as required
Qualification
Required
High School Diploma and four (4) years of relevant experience, or an Associate or higher degree from an accredited college or university in data processing/information systems preferred
CompTIA A+ and/or Network+
MCP (Microsoft Certified Professional)
Additional IT certifications that distinguish skill set on security, Cisco, VMware
Must have a valid Driver's License
Client Interaction: regularly interact with GOAA customers
Performs installation, configuration, relocation and support of the Authority's computer equipment and workstation software
Documentation and Reporting: provides assistance by working in close contact with the vendors and clients. Engineer must ensure their knowledge base is current and accurate and all technical issues must be tracked and documented in a detailed format
Track all issues. IT Service Desk Support Specialist must carefully track and comment all issues and resolution in detail within Service Now
Troubleshoot problems that impacts the IT services. IT Service Desk Support Specialist works to triage or troubleshoot the problem if possible
Responsible for the timely completion of assigned incidents and tasks
Experience managing, supporting and deploying network infrastructures
Ability to diagnose server or network alerts, events or issues
Understanding of common information architecture frameworks
Good oral and written communication skills
Ability to work a flexible schedule
Receives user Service Desk calls, documents user's requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authority's computers and software
Provide first level VoIP and Mobile device support
Provide first line support; escalates more complex problems to a second level resource
Produce training material as needed
Performs other duties as required
Preferred
Knowledge of MS Windows and Windows based software required
Thorough knowledge of computer hardware diagnostics and repair required
Must possess excellent verbal and written skills
Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems
Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors
Experience and proficiency with the following applications and devices: Microsoft Windows 7, Microsoft Windows 10, Microsoft Word, Excel, and PowerPoint, Microsoft Outlook including calendaring, contacts, PST files, rules wizard and delegate rights, Adobe, Smartphone devices, VPN, Network Printers (HP)
Understanding and working knowledge of TCP/IP and Multicast technologies
Working knowledge and understanding of Active Directory
Demonstrated interpersonal and communication skills
Ability to prioritize and execute tasks on time
Self-motivated and self-directed
Keen attention to detail
Able to work successfully in a collaborative team environment
Strong customer service orientation
Friendly and personable
Benefits
Excellent healthcare benefits: Medical and Dental
401K including an employer match
Paid time-off and sick leave
Paid Military Leave
Company
ServiceTec
ServiceTec is the largest and most highly respected independent provider of Managed IT Services to airports and airlines.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Ison
Board Advisor
Company data provided by crunchbase