Toast · 3 months ago
Technical Product Manager, People Products
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$128K/yr - $205K/yr
10+ years expToast is seeking a Technical Product Manager to lead the execution of their People Products solutions aimed at enhancing workforce engagement and productivity. The role involves managing technical initiatives, developing innovative product solutions, and driving program management across various teams to ensure alignment with business objectives.
DeliveryPoint of SaleSaaS
Responsibilities
Execute on the product vision and roadmap for assigned tech initiatives ensuring alignment with business objectives and employee needs
Manage the end-to-end product lifecycle for assigned technology initiatives, from ideation and user research to deployment and iterative improvements
Develop and maintain comprehensive roadmaps, release notes, and marketing materials to ensure alignment and transparency
Provide clear direction to execution teams, driving automation initiatives through delivery and change management in collaboration with data and technology partners
Employ rigorous A/B testing and data-driven insights to refine solutions and ensure continuous experience improvements
Apply design thinking and user research methodologies specific to generative and conversational AI, delivering intuitive, high-impact solutions employees love
Drive Technical Program Delivery: Lead the planning, execution, and delivery of complex technical programs from end-to-end. You will create clear program plans, define milestones, and proactively mitigate risks
Craft executive summaries and launch newsletters to showcase the impact of our programs to the entire organization
Work directly with the Director of People Products on portfolio planning and execution, and collaborate with the People Products leadership to drive new third-party and internal product launches
Create solid partnerships with engineering, product, design, and business departments. Collectively, establish program objectives, select technical requirements, and plan the timeline for completion. Develop and refine processes to help manage programs and projects effectively. Ensure that team roles, responsibilities, and accountability are clear across various departments
Identify and proactively resolve roadblocks and interdependencies, ensuring teams have what they need to execute efficiently and on schedule
Define and track key performance indicators (KPIs) and metrics to measure business impact
Inspire and motivate teams to deliver high-quality results, on time, and with a focus on continuous improvement
Act as the central point of contact between engineering, product, and the People team, facilitating effective communication and decision-making
Work closely with the program leaders and team to show the importance and role of the programs. Use data to bring different stakeholders together and make informed decisions. Consider different views and information, then give a clear recommendation to reach consensus
Present complex technical concepts, product demos and program statuses to both technical and executive audiences in a clear, compelling manner
Champion best practices and ensure solutions align with enterprise architecture and security standards for our People & Places technology stack
Define and track success metrics and KPIs to measure the impact of programs on People & Places outcomes, using a data-driven mindset to continuously optimize performance
Proactively monitor platform features and maintain comprehensive documentation to manage technical debt
Qualification
Required
Bachelor's degree in Computer Science, Data Science, Business Administration, or a related field; advanced degree preferred
10+ years of experience leading large technical programs and in product management. This includes launching products used by more than 10,000 employees. At least 2 years of experience should be in AI programs and products
Strong Technical Acumen with a deep understanding of the product development lifecycle. Proficiency in Agile methodologies and experience with project management tools (e.g., Google Workspace, Asana, Jira/Confluence) is required
Experience working in a large People and Places AI-focused department, specializing in employee or customer experience solutions, or consulting roles focused on People and Places AI products
Hands-on experience with AI tools, frameworks, or platforms
Proven hands-on design experience with the ability to create low-to-high-fidelity wireframes and develop product marketing enablement materials
Strong product sense, with abilities in strategy formation, navigating ambiguity in complex spaces, and deep experience with rigorous AB testing
Proven success managing complex, cross-functional projects in areas such as big data, analytics, artificial intelligence, and machine learning
Strong communication and leadership skills with the ability to influence and inspire teams and stakeholders without relying on direct authority
Proven experience in defining big visions and inspiring teams to deliver new innovations and impactful products
Able to create highly collaborative team spirit and able to take in multiple points of view, synthesize decisions, and communicate outcomes across the organization
Artistry and excellence in simplifying complex ideas, identifying risks and dependencies, and delivering for customers within the constraints of technology
Advanced proficiency in key tools such as SmartSheet and Google Suite
Working knowledge of Project Management, Lifecycle Management, and Agile tools like Jira, Asana, or SNOW
Experience in creating plans, presentations, and roadmaps for products and programs. Ability to make dashboards, communicate with stakeholders, and prepare related documents
Preferred
Strategic Mindset: The ability to analyze industry trends and use data to inform product and program decisions
Data Fluency: Familiarity with data querying, visualization tools, and basic data analysis to measure program success and identify key insights
Technical Product & Program Management: Experience applying product management and technical program management principles to drive adoption of new technologies and processes
Domain Passion: A genuine passion for improving the employee experience and contributing to organizational effectiveness at scale
Relevant product or pragmatic management certifications, learnings in AI Product Management, accredited PMP or equivalent practical experience are a plus
Benefits
Cash compensation (overtime, bonus/commissions, if eligible)
Benefits
Equity (if eligible)
Company
Toast
Toast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry.
1001-5000 employees
H1B Sponsorship
Toast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (32)
2023 (39)
2022 (66)
2021 (29)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$961.95MKey Investors
12 West CapitalT. Rowe PriceBessemer Venture Partners
2021-09-22IPO
2020-11-23Secondary Market· $60M
2020-02-14Series F· $400M
Leadership Team
Aman Narang
CEO and Co-Founder
Steve Fredette
Co-founder and President
Recent News
2026-01-09
Benzinga.com
2026-01-09
Company data provided by crunchbase