Mac Properties · 3 months ago
Resident Services Associate
Chicago, Illinois
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hrMac Properties is a dynamic and growing private residential real estate company with operations in the metropolitan areas of Chicago, St. Louis and Kansas City. The Resident Services Associate will manage move-in/outs, resident retention initiatives, collections on delinquent accounts, and resident communications, ensuring an exceptional customer experience for residents.
CommercialProperty ManagementReal EstateResidential
Responsibilities
Demonstrate initiative, personal awareness, professionalism, integrity, and confidentiality in all areas of job performance. Project a professional image and demeanor
Maximizes resident satisfaction by delivering prompt and courteous services that consistently exceeds industry standards
Handles conflict resolution by investigating and resolving resident complaints in a timely manner
Oversees all move-in processes within the assigned portfolio including scheduling move-in appointments, new resident orientation, accept rent payments, and issuing keys
Monitors resident account status, initiate delinquency calls on a timely and recurring basis, deliver 5-day notices for non-payment of rent, and appear in court for evictions cases if needed
Oversees all move-out processes within the assigned portfolio, with particular attention to residents who have not moved-out on a timely basis to ensure rent is assessed and that there is no disruption to any new resident move-in
Participates in ongoing resident relations including partnering with maintenance to proactively identify building improvements, identifying trends in resident survey scores related to maintenance work orders and move-ins and addresses any outstanding resident concerns
Tracks progress, completion, and resident satisfaction on high priority and emergency work orders and service requests within assigned portfolio by contacting residents to ensure resident needs have been successfully addressed
Performs other related duties and assignments as required
Qualification
Required
Exceptional customer service and follow-through skills
Outgoing personality – enjoys interaction with residents
Strong computer skills including Microsoft Office proficiency
Organizational skills to include effective prioritization, monitoring multiple simultaneous projects
Ability to retain composure within an occasionally stressful environment
Strong organization skills
Ability to interact with management, peers, residents, visitors, and prospects in a professional and pleasant manner
Strong communication skills, both oral and written
Need to be able to walk and stand for more than 2 hours per day
Available to work a flexible schedule. Monday, Wednesday, Thursday, Friday 11:00 AM- 8:00 PM. Sat 9:00 AM- 5:00 PM. Tues and Sunday (OFF)
Successfully complete a criminal background investigation prior to employment
Receipt of satisfactory responses to reference requests
Provision of satisfactory proof of an applicant's identity and legal authority to work in the United States
Preferred
Leasing/Customer Service experience preferred
Multi-family property management experience is a plus
Experience with Salesforce preferred
Benefits
Robust Benefits package including Medical, Vision & Dental Insurance, 401(K).
30% Rent Discount for full-time employees.
Educational Reimbursement.
Opportunities for professional development and career growth.
Company
Mac Properties
Mac Properties is committed to realizing its vision of enabling better lives through better homes by building, renovating, and managing exceptional apartment rentals and fostering extraordinary communities in Kansas City, St.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
David Kuker
Chief Operating Officer and General Counsel
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