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Dental Care Alliance · 3 months ago

Director of Operations Multi-Specialty Dental Practice

Delray Beach, FL

Full-time

Onsite

Director/Executive

8+ years exp

Dental Care Alliance is a leading dental practice in South Florida, and they are seeking an experienced Director of Operations to oversee daily operations and strategic growth. The role involves managing a team, ensuring operational excellence, enhancing patient experiences, and leading marketing initiatives to foster community engagement.

DentalHealth CareMedical

Responsibilities

Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses

Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs

Increases and stimulates new patient growth by supporting sales, marketing and promotional programs

Recruits, hires and develops office teams capable of providing best in class patient care

Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions

Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully

Completes administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline

Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data

Manages and assists designated office team members with appropriate payment and insurance processes

Maintains facilities and equipment cleanliness and safety and reports and/or corrects hazards when necessary in compliance with all state and federal regulations, including OSHA

Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations

Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary

Continually works towards building and sustaining a joined leadership work environment with doctors

Performs other duties as assigned

Qualification

Financial acumenPractice management softwareLeadership experienceMarketing experienceCommunity engagementStaff trainingCompliance knowledgeBillingInsuranceOrganizational skillsCommunication skills