William & Mary Libraries · 3 months ago
Senior Technology Support Engineer
Jones Hall
Full-time
Onsite
Mid, Senior Level
$65K/yr - $65K/yrWilliam & Mary Libraries is seeking a Senior Technology Support Engineer who is customer focused and can work independently or as part of a team. This role involves supporting faculty, staff, and students with various technologies, troubleshooting complex issues, and seeking opportunities for process improvement.
Higher Education
Qualification
Required
Bachelor's degree OR an equivalent combination of education, training, and experience
Familiarity with various mobile device operating systems including iOS and Android
Extensive hands-on experience with Windows operating systems and/or macOS including installation, imaging, provisioning, deployment methods, optimization, and security best practices in a multi-endpoint environment
Experience guiding and mentoring junior support staff, fostering their growth and development
Excellent interpersonal, oral, and written communication skills with the ability and desire to provide excellent customer service
Ability to quickly and independently learn and manage key enterprise applications, including implementing new functionality, and working with end users
Strong analytical and problem-solving skills including the ability to work with end users to identify, troubleshoot, and resolve problems efficiently and independently
Ability to translate technical information to non-technical audiences and write clear and accurate technical and procedural documentation
Ability to identify and understand emerging software technologies and apply them to campus processes
Preferred
Bachelor's degree in computer or information science or related field
Certifications: Dell, CompTIA A+, Network +, Microsoft certifications, Apple (ACMT), JAMF Certified Associate, or other similar technical certifications
Experience utilizing JAMF Pro, Intune, or other endpoint management applications
Previous experience working in higher education
Experience leading or participating in large enterprise projects
Experience creating and delivering hands-on training in group and one-on-one settings
Previous experience creating support documentation such as knowledge-base articles or technical tutorials
Understanding of ITIL Framework
Company
William & Mary Libraries
William & Mary Libraries support and enhance teaching and research, and foster intellectual curiosity, creativity and lifelong learning.
1001-5000 employees
H1B Sponsorship
William & Mary Libraries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (39)
2023 (34)
2022 (31)
2021 (22)
2020 (31)
Funding
Current Stage
Late StageCompany data provided by crunchbase