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The Salvation Army · 3 months ago

Donor Relations Specialist (Development/DHQ)

US-NY-New York

Full-time

Onsite

Entry Level

$30/hr - $30/hr

2+ years exp

The Salvation Army is the largest provider of social services and the second largest provider of disaster relief in the United States. They are seeking a Donor Relations Specialist to manage a portfolio of mid-level donors, develop fundraising strategies, and collaborate with various teams to enhance donor engagement and retention.

CharityNon ProfitRehabilitation

Responsibilities

Strategically manage a portfolio of up to 450 Mid-Level donors and a pipeline of 150 prospects from identification and research through cultivation, solicitation, and stewardship as part of a larger fundraising plan

Build relationships with current and lapsed mid-level donors via phone calls, personalized email communications, ongoing written contact, virtual and in-person meetings, site visits, and events

Establish strategic engagement plans to retain and increase donors’ annual level of giving and transition to major gift or gift planning portfolios when appropriate

Collaborate with the Director of Major Gifts to establish clear and measurable annual fundraising goals and track progress to revenue and engagement goals

Administrative duties relating to the role, including writing, printing, and mailing acknowledgement letters, proposals, holiday cards, etc

Complete prospect research to identify potential mid-level donors

Maintain up-to-date records for all donor interactions in the Salesforce database

Collaborate with peers across corporate, foundation, direct mail, major gifts, gift planning, and marketing teams to ensure comprehensive strategies for the entire donor lifecycle

Collaborate with all community relations and development staff, officers, and programmatic teams at divisional, territorial, and national levels, participating in meetings and trainings as necessary

Communicate effectively with the THQ team and attend required monthly webinars

Collaborate on creative design, messaging, and data segmentation for Mid-Level prospect mailings

Act as primary contact for incoming phone calls and email requests from Mid-Level donors, soliciting feedback and tracking responses in the Salesforce database

Stay abreast of industry best-practices in Mid-Level donor management and implement applicable innovations to the program

Participate in professional development opportunities

Other duties and activities as requested or assigned

Qualification

Donor managementFundraising strategiesSalesforce proficiencyData analyticsWritten communicationTeam collaborationInterpersonal skillsOrganizational skillsPresentation skillsDetail oriented

Required

Bachelor's degree and a minimum of two to three years of work experience

A high level of comfort with direct donor interaction, including discussions of personal and family finances and asking for money

Clear and persuasive written and verbal communication, presentation, and organizational skills

Excellent computer skills, with the ability to manage complex Excel spreadsheets for data analytics, create visually appealing PowerPoint decks, and work within several databases including becoming proficient in Salesforce

Effective interpersonal skills and proven expertise in building and maintaining positive relationships with diverse individuals

Adept at working as a part of team, often sharing pieces of larger projects with colleagues

Detail oriented, able to manage multiple projects simultaneously, and driven to achieve success independently and as part of a team

Strong initiative to identify and complete tasks independently

Flexibility, with the understanding that we need to be creative on our approach to projects and occasionally support our colleagues on projects that benefit the team and the mission as a whole

Professional and positive manner

Occasional regional and national travel is mandatory