The Salvation Army USA Eastern Territory · 3 months ago
Donor Relations Specialist (Development/DHQ)
New York, NY
Full-time
Onsite
Entry Level
2+ years expThe Salvation Army USA Eastern Territory is the largest provider of social services and the second largest provider of disaster relief in the United States. They are seeking a Donor Relations Specialist to manage a portfolio of mid-level donors, focusing on retaining and upgrading contributions while collaborating with various teams to achieve fundraising goals.
Non-profit Organization Management
Responsibilities
Strategically manage a portfolio of up to 450 Mid-Level donors and a pipeline of 150 prospects from identification and research through cultivation, solicitation, and stewardship as part of a larger fundraising plan
Build relationships with current and lapsed mid-level donors via phone calls, personalized email communications, ongoing written contact, virtual and in-person meetings, site visits, and events
Establish strategic engagement plans to retain and increase donors’ annual level of giving and transition to major gift or gift planning portfolios when appropriate
Collaborate with the Director of Major Gifts to establish clear and measurable annual fundraising goals and track progress to revenue and engagement goals
Administrative duties relating to the role, including writing, printing, and mailing acknowledgement letters, proposals, holiday cards, etc
Complete prospect research to identify potential mid-level donors
Maintain up-to-date records for all donor interactions in the Salesforce database
Collaborate with peers across corporate, foundation, direct mail, major gifts, gift planning, and marketing teams to ensure comprehensive strategies for the entire donor lifecycle
Collaborate with all community relations and development staff, officers, and programmatic teams at divisional, territorial, and national levels, participating in meetings and trainings as necessary
Communicate effectively with the THQ team and attend required monthly webinars
Collaborate on creative design, messaging, and data segmentation for Mid-Level prospect mailings
Act as primary contact for incoming phone calls and email requests from Mid-Level donors, soliciting feedback and tracking responses in the Salesforce database
Stay abreast of industry best-practices in Mid-Level donor management and implement applicable innovations to the program
Participate in professional development opportunities
Other duties and activities as requested or assigned
Qualification
Required
Bachelor's degree and a minimum of two to three years of work experience
A high level of comfort with direct donor interaction, including discussions of personal and family finances and asking for money
Clear and persuasive written and verbal communication, presentation, and organizational skills
Excellent computer skills, with the ability to manage complex Excel spreadsheets for data analytics, create visually appealing PowerPoint decks, and work within several databases including becoming proficient in Salesforce
Effective interpersonal skills and proven expertise in building and maintaining positive relationships with diverse individuals
Adept at working as a part of team, often sharing pieces of larger projects with colleagues
Detail oriented, able to manage multiple projects simultaneously, and driven to achieve success independently and as part of a team
Strong initiative to identify and complete tasks independently
Flexibility, with the understanding that we need to be creative on our approach to projects and occasionally support our colleagues on projects that benefit the team and the mission as a whole
Professional and positive manner
Occasional regional and national travel is mandatory
Company
The Salvation Army USA Eastern Territory
Every year, The Salvation Army helps more than 27 million people in nearly every ZIP code in America overcome poverty, addiction, and economic hardships through a wide range of social services.
1001-5000 employees
H1B Sponsorship
The Salvation Army USA Eastern Territory has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase