8x8 · 3 months ago
Finance Business Analyst (ERP, SaaS Billing Systems and Credit/Collection Systems)
United States
Full-time
Remote
Mid Level
$94K/yr - $157K/yr
3+ years exp8x8, Inc. is a leader in Customer Experience solutions, providing a seamless platform that integrates various communication technologies. They are seeking an experienced Finance Business Analyst to optimize ERP, billing, and credit/collections systems, ensuring accurate invoicing and efficiency across financial workflows.
Information TechnologySaaSSoftwareTelecommunicationsVirtual RealityVoIP
Responsibilities
Manage data flow from CRM systems into ERP related to Orders and collections
Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing
Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems
Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing
Work with product and technical teams to map usage metrics to billing rules and pricing structures
Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies
Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement
Collaborate with cross-functional teams to refine processes and align them with dynamic business models
Develop scalable workflows for supporting high-volume, consumption-based transactions
Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes
Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services
Partner with customer support to resolve billing disputes and maintain strong customer relationships
Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives
Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems
Document business requirements, workflows, and system configurations to support ongoing improvements
Lead UAT testing for projects, with greater focus on scripting functional end to end tests
Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8
Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches
Need to work and think independently, be a self-starter, take initiative, prioritize and effectively complete tasks on time, with or without detailed work direction is an absolute must
Need to move quickly to make decisions and commit to a clear course of action; be comfortable making decisions based on partial information; show a strong bias toward action
Qualification
Required
Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field
3+ years of experience as a Business Analyst with a focus on ERP, SaaS billing systems and credit / collection tools
Proven expertise in managing high-volume order management billing systems
Experience with financial and ERP systems (e.g., NetSuite, SAP, Oracle, Zuora, Aria, or BillingPlatform)
Good Knowledge of data flow between CRM, billing systems and ERP
In depth understanding of accounting principles and functionality offered by ERP systems
Strong understanding of billing processes, including subscription, consumption, and usage-based models
Proficiency in data analysis tools like Excel, SQL, or similar platforms
Excellent communication skills to interact with technical and non-technical stakeholders and resolve issues without need for escalation
Strong analytical and problem-solving skills with attention to detail
Preferred
Experience with SaaS billing platforms
Knowledge of revenue recognition standards and accounting principles (e.g., ASC 606)
Familiarity with tools like Salesforce Billing, NetSuite, or custom billing platforms
Certification in business analysis (e.g., CBAP) or finance (e.g., CPA)
Benefits
Flexible work arrangements with opportunities for hybrid or remote setups.
Collaborative and supportive team environment focused on innovation in financial systems.
Opportunities for professional growth and exposure to advanced billing technologies.
Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock.
Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.
Company
8x8
8x8 offers secure and reliable cloud-based, enterprise-class business phone systems, unified communications, and contact center solutions.
1001-5000 employees
H1B Sponsorship
8x8 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (11)
2022 (22)
2021 (20)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$453.07M2024-07-15Post Ipo Debt· $200M
2022-01-18Post Ipo Equity· $121.87M
2017-12-08IPO
Leadership Team
David Sipes
Chief Executive Officer
Samuel Wilson
Chief Executive Officer
Recent News
MarketScreener
2026-01-07
SalesTech Star
2026-01-07
Company data provided by crunchbase