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Capital One · 3 months ago

Senior Project Manager - Rewards Operations

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $98K/yr

3+ years exp

Capital One is a leading financial services company that values diversity, inclusion, and belonging. They are seeking a Senior Project Manager for their Rewards Operations team, responsible for overseeing the Rewards One Platform and ensuring efficient customer experiences through process improvements and stakeholder collaboration.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Monitoring the execution of existing Rewards processes, including appropriate earn and redemption options to ensure customer satisfaction

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

Identify and implement process improvements driving issue resolution/risk mitigation activities

Tracking and resolving process breakdowns

Understanding customers’ needs of the process and driving process improvements

Developing and maintaining formal process documentation including procedures and process flow diagrams

Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

May lead a team and/or direct others on projects