Amazon · 3 months ago
IT Support Engineer I , OTS
Logan Twp, New Jersey, USA
Full-time
Onsite
Entry Level
$47K/yr - $103K/yr
2+ years expAmazon is a leading company known for its speed, accuracy, and exceptional service in delivering products worldwide. They are seeking an IT Support Engineer I to provide high-quality support for computer hardware, operating systems, and enterprise application software, while also troubleshooting and solving straightforward problems. The role involves managing local technical projects and ensuring the availability of IT infrastructure during production hours.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments
Ensuring infrastructure networking and computing systems remain available during production hours
Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
Managing local technical projects
Maintaining or creating policies, procedures, and processes
Identifying root-causes of operational issues and process inefficiencies
Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
Supporting customers from multiple buildings in the area, as well as remote customers
Traveling within your local or regional area to support our customers
Qualification
Required
High school or equivalent diploma
2+ years of professional or military experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
Fluent in Cisco/networking and either Linux and/or Microsoft
Possess and maintain a current, valid Driver License
Preferred
Bachelor's degree in IT, computer science or equivalent
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Data center infrastructure and facilities experience
Ability to explain complex IT concepts in simple terms
Ability to manage high priority projects
Excellent written and verbal communication skills
Proven ability to work successfully with limited supervision
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
Casual dress code at each of our locations
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-13
2026-01-13
Business Standard India
2026-01-13
Company data provided by crunchbase