Veterinary Innovative Partners · 4 days ago
Director of Client Engagement
Franklin, TN
Full-time
Hybrid
Director/Executive
$110K/yr - $120K/yr
8+ years expVeterinary Innovative Partners (VIP) is a veterinarian-owned-and-operated family of boutique hospitals. They are seeking a high-impact leader as the Director of Client Engagement to develop and implement strategies that enhance client retention and engagement while collaborating with hospital teams to ensure alignment with real-world needs.
HospitalMarketingRecruitingVeterinary
Responsibilities
Develop and implement data-driven strategies to strengthen client retention and optimize communications across the client journey
Translate strategy into actionable programs that deliver measurable results in loyalty, engagement, and lifetime client value
Design, test, and optimize client messaging that increases open and click-through rates, enhances engagement, and builds long-term loyalty
Oversee communication across multiple platforms including email, SMS, and app-based tools (e.g., Pet Desk)
Leverage tools such as Qualtrics, Pet Desk, and appointment reminder systems to deliver seamless, personalized client experiences
Apply data analysis and AI-driven insights to enhance communication strategies and operational efficiency
Visit hospitals and engage directly with clients to gather insights and ensure strategies align with real-world needs
Collaborate with hospital teams to implement engagement best practices
Define and track KPIs related to client satisfaction, retention, and engagement
Prepare and present regular reports, turning insights into actionable improvements
Qualification
Required
Bachelor's degree in Business, Marketing, Communications, or a related field
8+ years of progressive experience in client engagement within the veterinary industry
Travel Requirement: Approximately 25-30% -> Must be comfortable representing the organization in both client-facing and internal leadership settings
Proven success in client retention strategies, communication program development, and technology-enabled engagement
Experience leading teams and collaborating cross-functionally at both strategic and tactical levels
Experience identifying and leveraging the most effective communication channels (email, SMS, apps, reminders, etc.) to reach and retain existing clients
Advanced knowledge of Qualtrics, Pet Desk, and appointment reminder tools, with strong ability to interpret data and apply insights to strategy
Strong ability to leverage AI for best-in-class efficiencies
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Discounted healthcare for personal pets
Company
Veterinary Innovative Partners
Veterinary Innovative Partners is a veterinary hospital and serves on committees of veterinary associations.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Ainspan
Co-Founder & Managing Partner
Brett Shorenstein
Co-Founder, Chief Innovation Officer
Recent News
2023-11-17
Company data provided by crunchbase