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W&O, a Vytl Company · 3 months ago

Customer Service Specialist I

Norfolk, VA

Full-time

Onsite

New Grad, Entry Level

W&O, a Vytl Company, is seeking a Customer Service Specialist I to maintain ownership and accountability of all Order Management process steps of a sales order for distributed products. The role involves reviewing customer orders, preparing shipment paperwork, and ensuring effective communication with customers and suppliers.

AutomotiveManufacturing

Responsibilities

Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution

Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders

Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers

Routinely communicate with external suppliers to monitor delivery dates

Send Sales Order Acknowledgement to the customer and communicate order updates

Complete forms to request new customers, bill to/ship to addresses and/or vendors

Assist with changes/updates to sales orders and purchase orders

Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution

Engage necessary resources to resolve order fulfillment issues when they arise

Follow order fulfillment process for product availability and production determination

Qualification

Oracle experienceCustomer service experienceHighly organizedSelf-directed learnerCustomer-focused attitudeEffective time-managementDetail-oriented

Required

High School diploma

Customer-focused attitude (internal/external)

Highly organized

Self-directed learner

Effective time-management

Detail-oriented

Must be able to travel and have a clear driving record in accordance to company driving guidelines

Clear background check and drug/alcohol screening

Preferred

Oracle experience preferred, but not required

College degree (preferred)

Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)

Company

W&O, a Vytl Company

Founded in 1975, W&O is one of the world’s largest suppliers of pipe, valves, fittings as well as actuation and engineered solutions to the maritime, and upstream oil and gas industries.

Founded in 1975