W&O, a Vytl Company · 3 hours ago
Customer Service Specialist I
Norfolk, VA
Full-time
Onsite
New Grad, Entry LevelW&O, a Vytl Company is seeking a Customer Service Specialist I to maintain ownership and accountability of all Order Management process steps of sales orders for distributed products. The role involves reviewing customer purchase orders, preparing shipment paperwork, and communicating with customers and suppliers to ensure accurate order execution.
AutomotiveManufacturing
Responsibilities
Effectively review customer purchase order details and order hand-off information to input sales orders for distributed products for all product verticals into systems of record with attention to detail and timely execution
Prepare and distribute paperwork for shipment to ensure accurate execution of sales orders
Input purchase orders and material transfers for components required to complete orders and issue orders to external suppliers
Routinely communicate with external suppliers to monitor delivery dates
Send Sales Order Acknowledgement to the customer and communicate order updates
Complete forms to request new customers, bill to/ship to addresses and/or vendors
Assist with changes/updates to sales orders and purchase orders
Responsive to customers through prompt follow-up to order need, inquiries and non-technical problem resolution
Engage necessary resources to resolve order fulfillment issues when they arise
Follow order fulfillment process for product availability and production determination
Qualification
Required
High School diploma
Must be able to travel and have a clear driving record in accordance to company driving guidelines
Clear background check and drug/alcohol screening
Preferred
Oracle experience preferred, but not required
College degree (preferred)
Experience in a customer-service or administrative role addressing business process and customer needs within order execution process. (preferred)
Customer-focused attitude (internal/external)
Highly organized
Self-directed learner
Effective time-management
Detail-oriented
Company
W&O, a Vytl Company
Founded in 1975, W&O is one of the world’s largest suppliers of pipe, valves, fittings as well as actuation and engineered solutions to the maritime, and upstream oil and gas industries.
Founded in 1975
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Hume
President and CEO
Cliff McKinney, MBA
Chief Financial Officer
Company data provided by crunchbase