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Premera Blue Cross · 2 weeks ago

Software Development Engineer IV, Microsoft Dynamics 365

Mountlake Terrace, WA

Full-time

Hybrid

Senior Level, Lead/Staff

$136K/yr - $230K/yr

8+ years exp

Premera Blue Cross is dedicated to improving customers' lives by transforming healthcare. As a Software Development Engineer IV, you will provide technical leadership and oversight to development teams, ensuring the success of enterprise software projects while focusing on Microsoft Dynamics 365 capabilities.

Cyber SecurityHealth CareInformation TechnologyInsurance

H1B Sponsor Likely

Responsibilities

Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate)

Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience

Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs

Optimize performance, usability, and automation for CSR call, chat, and email flows

Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing

Monitor, troubleshoot, and improve reliability and adoption of D365 features

Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions

Analyze moderate risk business needs to determine solutions. Design solutions on various platforms by studying requirements and information needs

Translate moderately complex system requirements into code using multiple programming languages and/or tools. Develop and modify code and system set-up based on program specifications. Apply CICD (Continuous Integration/Continuous Deployment)

Perform testing using both unit testing and test automation and document test results. Participate in testing associated with cross-functional project team efforts

Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems. Create SDLC (Software Development Lifecycle) artifacts

Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis

Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met. Begin to provide feedback to peers on designs

Provide input to standardization of IT processes and ensure application of IT standard processes and requirements

Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies

Qualification

Microsoft Dynamics 365DataversePower PlatformAzure servicesSoftware development lifecycleAgile methodologyTelephony integrationsAI-driven experiencesContinuous improvementCommunication skillsProblem-solvingTeam collaboration

Required

Bachelor's Degree in Computer Science or Information Systems

(8) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages

5+ years of any D365 experience

Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK

Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities

Experience with data surfacing strategies like PCF, custom pages, and virtual entities

Strong understanding of CRM user experience and designing for front-line support teams

Ability to work cross-functionally in agile or hybrid project environments

Exposure to cloud solutions

Previous experience in an agile environment

Preferred

5+ years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service

Familiarity with telephony integrations (preferably Genesys Cloud CX)

Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities

Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools

Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional)

Experience using and creating automated test tools

Experience in the healthcare industry or a highly regulated environment

Benefits

Medical, vision, and dental coverage with low employee premiums.

Voluntary benefit offerings, including pet insurance for paw parents.

Life and disability insurance.

Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

Generous paid time off to reenergize.

Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

Employee recognition program to celebrate anniversaries, team accomplishments, and more.

Commuter perks make your trip to work less impactful on the environment and your wallet.

Free convenient on-site parking.

Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

Company

Premera Blue Cross

Glassdoor3.2

Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services.

Founded in 1945

Mountlake Terrace, Washington, USA

1001-5000 employees

https://www.premera.com

H1B Sponsorship

Premera Blue Cross has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (21)

2024 (29)

2023 (13)

2022 (25)

2021 (15)

2020 (5)