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National Health Foundation · 3 months ago

Managing Director of Site Operations

Los Angeles, CA

Full-time

Onsite

Director/Executive

15+ years exp

National Health Foundation is focused on addressing social determinants of health through various programs. They are seeking a Managing Director of Site Operations to provide executive leadership and operational oversight for regional recuperative care sites, ensuring high-quality services while meeting organizational growth and compliance goals.

CommunitiesGovernmentHealth Care

Comp. & Benefits

Responsibilities

Establishes, implements, and communicates the strategic direction of the organization’s operations division

Collaborates with executive leadership to develop and meet organizational goals while contributing expertise and guidance on operations projects and systems within the values of NHF

Collaborates with other departments to carry out the organization’s goals and objectives

Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials at our recuperative care facilities

Ensures that operational decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan, vision, and mission

Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support across all recuperative care facilities

Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects

Establishes and administers the department’s budget in collaboration with CEO

Supervise compliance with grant Audits as needed

Presents periodic performance reports and metrics to the chief executive officer and other leadership

Understanding of harm reduction and trauma-informed care principles

Emergency response procedures and protocols

Coordination with healthcare providers, case managers, and discharge planners. Attend case conferences and respond to guest grievances and hospital partners as needed

Identifies and evaluates new vendors to help reduce operational costs while maintaining service quality. Monitors performance of current vendors and makes necessary changes to ensure cost-effectiveness and service standards

Ensures consistent quality of services and operations across all four recuperative care locations through regular site visits, performance assessments, and standardization of best practices

Knowledge of substance abuse and mental health considerations

Ability to visit multiple sites and work in various facility conditions

Availability for on-call responsibilities or emergency situations

Reviews and approves invoices and purchase orders within SAP Concur to ensure accuracy, compliance with budgetary constraints, and adherence to organizational budgets

Maintains knowledge of emerging technologies and trends in operations management and homeless services

Identifies training needs and ensures proper training is developed and implemented

Act as back up for all sites in the event of absence of any site leaders

Performs other related duties as assigned

Always follow NHF policies and procedures

Interview and train management level staff (Senior Directors, Directors and Managers) at all Recuperative Care sites

Oversees the daily workflow of the department, developing, implementing, and training all staff in changes

Possesses strong ability to hold others accountable for work errors, performance, and behavioral challenges

Provides constructive and timely performance evaluations for managers and directors at their Recuperative Care sites. Assisting all site leaders in performing periodic performance evaluations as needed for all Recuperative Care staff

Assist in the discipline and termination of employees in accordance with NHF policy and the People and Culture Department

Represent National Health Foundation at a community level by attending any Neighborhood Council meetings and act as a voice for National Health Foundation and our staff, addressing any concerns that may be brought up

Build, cultivate and foster relationships with Community Stakeholders, inviting them into our facilities (as approved by CEO) and educating them on our mission and vision

Ensure that National Health Foundation Recuperative Care policy and procedures are closely aligned with the National Healthcare for the Homeless Council and the National Institute for Medical Respite Care. Develop, implement, and train facilities on processes and procures to meet those goals as needed

Continue to monitor all contractual obligations National Health Foundation has with our partners, ensuring that we meet our goals. Develop, implement, and train facilities on processes and procures to meet those goals as needed

Qualification

Operations ManagementHealthcare ManagementHuman Services ExperienceTeam BuildingBudget ManagementCompliance KnowledgeSubstance Abuse KnowledgeTrauma-Informed CareVendor ManagementEmergency ResponseCommunication SkillsLeadership Skills