Linnaeus · 3 months ago
Regional Operations Director - Virginia
United States
Full-time
Remote
Director/Executive
$120K/yr - $150K/yrVCA Animal Hospitals is seeking a Regional Operations Director for their Mid-Atlantic group to oversee operations and support an exceptional medical environment across the region. The role involves driving hospital success, guiding teams, and partnering with medical and operational leaders to ensure business growth and outstanding patient care.
Health CareVeterinary
Responsibilities
Ensure VCA’s standards of quality medical practice and customer service are followed in all hospitals. Improve workflow and staff efficiency, review hospital hours and doctor appointment availability, create and maintain hospital environments dedicated to client/patient satisfaction, and handle non-medical client complaints
Develop strong relationships with Medical Directors and Hospital Managers. Inspire an “owner mentality” to implement programs that support the broad business strategy and hospital results and assist with the training of Medical Directors and Hospital Managers in customer service skills, business operations, and effective staff meetings
Cultivate a healthy culture and manage performance to foster staff morale, engagement, and retention, ensuring compliance with federal and state employment laws and regulations. Conduct performance reviews and terminations of Hospital Managers/Office Managers and Medical Directors. Support Hospital Managers to hire doctors for the region’s hospitals, train, educate, develop, and promote hospital management and paraprofessional staff
Drive hospital revenue growth, evaluate service and product fees, audit hospital production for accuracy, implement price increases, and manage discount policies and invoice audits
Ensure VCA standards of cash control are followed, evaluate auditing and reporting methods, utilize hospital financial and quality care reports to drive performance, monitor expenditures and payroll, and review inventory and training staff on leveraging purchases
Work with the local Marketing Manager to keep hospital marketing current, support VCA’s marketing events and programs, train hospital staff on new marketing initiatives, and review internal marketing strategies
Ensure VCA culture is embedded in hospitals, maintain a team atmosphere, and work closely with other field leadership team members to ensure operational consistency and best practices
Qualification
Required
Leadership experience in a multi-site operational business, preferably in healthcare or related industries
Strong financial acumen with proven experience managing P&L and driving revenue growth
Demonstrated success in building and leading high-performing teams
Exceptional interpersonal and communication skills, with the ability to engage and influence Medical Directors and other healthcare professionals
Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities under pressure
Preferred
Bachelor's degree highly preferred; MBA, DVM, or a degree in Healthcare or Hospital Management is a plus but not required
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase