Westlake Financial · 3 months ago
90-Day Collections Representative
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expWestlake Financial is the largest privately held auto finance company in the United States, and they are seeking a 90-Day Collections Representative to manage accounts that are over three payments past due. The role involves contacting customers, negotiating payment solutions, and collaborating with repossession agents to reduce delinquency rates.
Financial Services
Responsibilities
Contact customers with accounts more than 90 days past due to discuss payment options and resolve delinquencies
Use skip-tracing techniques to locate customers who are difficult to reach and identify collateral locations
Negotiate payment solutions tailored to each customer’s situation to help bring accounts current
Achieve monthly goals while maintaining quality, compliance, and professionalism
Collaborate with repossession agents to recover collateral when required
Reduce delinquency rates in your assigned queue through consistent follow-up and strategic communication
Handle a high volume of calls efficiently in a fast-paced, goal-oriented environment
Qualification
Required
Strong skip-tracing knowledge and ability to locate customers or collateral effectively
Excellent communication and negotiation skills with professional phone etiquette
Flexible schedule – able to work overtime and weekends when needed
Proven ability to multitask and stay organized in a fast-paced, high-volume environment
Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA)
Proficient computer and typing skills with familiarity in Microsoft Excel, Outlook, and web-based applications
Team-oriented mindset with a positive, dependable attitude
3+ years of backend subprime collections experience required
Auto collections experience required
High school diploma or equivalent required
Benefits
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet
Company
Westlake Financial
People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988.
1001-5000 employees
H1B Sponsorship
Westlake Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (11)
2022 (9)
2021 (9)
2020 (8)
Funding
Current Stage
Late StageRecent News
GlobalFinTechSeries
2025-10-06
2025-07-07
Company data provided by crunchbase