Collections Resolution Specialist (Hybrid schedules in Raleigh, NC) jobs in United States
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First Citizens Bank · 2 weeks ago

Collections Resolution Specialist (Hybrid schedules in Raleigh, NC)

positionRaleigh, NC
timeFull-time
remoteHybrid
seniorityEntry Level
date2+ years exp

First Citizens Bank is seeking a Collections Resolution Specialist for a hybrid role based in Raleigh, NC. This position involves collecting past due payments on various accounts while ensuring a high-quality client experience and adhering to bank policies and regulations.

BankingInsuranceLendingPaymentsWealth Management
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H1B Sponsor Likelynote

Responsibilities

Resolution Support - Contacts past due clients to collect payments. Applies the appropriate treatment to resolve delinquency, and serves as a liaison between branch and clients
Client Service - Establishes a rapport with clients throughout work activities. Delivers the best client experience while maintaining high standards of professionalism and call quality
Operational Support - Documents accounts, utilizes the correct system coding, and submits account maintenance with accuracy
Procedural - Maintains a strong knowledge of Bank policies while navigating multiple systems to ensure procedures and applicable regulations are followed at all times

Qualification

Collections experienceCustomer service experienceEffective communicationAttention to detailEmpathyMulti-taskingNegotiation skillsWritten skills

Required

High School Diploma or GED
2 years of experience in Collections, Customer Service, or Financial services
Effective communication skills to include active listening and empathy
Ability to negotiate and collect
Ability to type and talk and work in multiple systems simultaneously
Level of attention to detail and accuracy including written skills

Preferred

Bachelor's degree

Company

First Citizens Bank

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First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
dateFounded in 1898
location
Raleigh, North Carolina, USA
people-size10001+ employees
web-link
http://www.firstcitizens.com

H1B Sponsorship

First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
$33M
2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO

Leadership Team

C
Craig Nix
Chief Financial Officer
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Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
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