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General Dynamics Information Technology · 3 months ago

Systems Administrator Tier I_ TS/SCI with Polygraph

USA NM Las Cruces

Full-time

Onsite

Mid Level

$64K/yr - $86K/yr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government. As a Systems Administrator, you will manage the functionality and efficiency of computer systems, provide IT service management, and ensure system capability through troubleshooting and maintenance.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems

Provide IT Service Management functions and first level troubleshooting to all customers

Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations

Analyze, diagnose, and isolate failures to hardware

Directly replace or coordinate replacement of hardware failures

Collect data for proper escalation and resolution by Tier 2/3

Perform network management services to include monitoring network device health and status, monitoring network performance and utilization optimization

Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc

Perform modifications to authorized user lists, user profiles, and file system maintenance

Understand all ITSM processes and documents work accurately and effectively through the use of a ticketing system

Perform visual inspections of hardware and document/report all findings

Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines

Manage account requests and provide account management responsibilities for personnel on numerous systems

Know all functional leads and technicians for all the managed systems by the program

Understand local site command and hierarchy

Know POC's for systems that the Program does not have responsibility for

Interface with customers and government officials

Participates in special projects as required

Qualification

Systems AdministrationUNIX/LINUX AdministrationWindows AdministrationIT Help DeskService DeskDoD Information AssuranceCustomer InterfaceTeam Collaboration

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

3 + years of related experience

US Citizenship Required

Technical Training, Certification(s) or Degree with 3+ years of experience technical discipline, or the equivalent combination of education, technical certifications, training, or work experience

3+ years of directly related experience in systems administration and analysis

Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification

Must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date

Preferred

UNIX/LINUX System Administration

Windows System Administration

Security+ CE Certification preferred

Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2-week period)

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees