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Veriff · 3 weeks ago

Senior Technical Account Manager

United States

Full-time

Remote

Senior Level

$100K/yr - $125K/yr

6+ years exp

Veriff is a leading identity verification platform dedicated to creating a safer online world. They are seeking a Senior Technical Account Manager to support key enterprise customers by coordinating cross-functional technical projects, managing timelines, and ensuring successful onboarding and value realization for clients.

Artificial Intelligence (AI)Cyber SecurityFraud DetectionIdentity ManagementInformation Technology

H1B Sponsor Likely

Responsibilities

Coordinating cross-functional technical projects, managing timelines, resources, and dependencies, ensuring all stakeholders are aligned and project goals are met

Serving as a liaison between Account Managers in GTM, Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives

Creating and maintaining project plans with clear milestones, deliverables, and critical paths for both customers and internal teams

Facilitating communication between Account Management and Product, track action items resulting from customer engagements and escalations, as well as support preparation and delivery of customer communications

Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer, including documentation, integrations, and testing, are completed on time

Working with our large, enterprise customers to set and achieve clear project milestones, supporting their onboarding, growth, performance optimization, and overall success with Veriff's solutions

Maintaining project documentation, including schedules, progress reports, and risk logs, including providing regular status updates to leadership

Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success

Qualification

Technical Account ManagementSolutions EngineeringProject ManagementAPIsStakeholder ManagementCustomer SupportTrilingualData-driven Decision MakingFluency in EnglishProblem-solvingStrategic Thinking

Required

6+ years of experience as Principal Technical Support, Solutions Engineering, Software Engineer, or Technical Account Management for a SaaS software company

Bachelor's degree in Computer Science, Engineering, Math, or a related field (or equivalent experience)

Fluency in English

Excellent communication skills, both written and verbal, with the ability to translate complex technical information to non-technical stakeholders

Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment

Ability to work effectively with cross-functional teams, including engineering, support, GTM, and product management

Proven ability to manage clients effectively, take initiative, lead projects and global teams, and perform hands-on technical work with a strong sense of accountability

Preferred

Strategic thinking with the ability to align technical projects to business objectives

Trilingual in English/Spanish/Portuguese

Knowledge of APIs

Strong stakeholder management across engineering, product, marketing, and sales teams

Data-driven approach to decision making and progress tracking

Experience with customer-facing technical support or troubleshooting

Familiarity with tactics to manage and grow accounts

Experience within the IDV industry

Benefits

Stock options that ensure you share in our success

Learning and Development and Health & Sports budgets that you are free to tailor to your own needs

Medical insurance to ensure you're feeling great physically and mentally

1 day off per year for volunteering activities

Company

Veriff

Glassdoor3.4

Veriff is an identity verification company that protects businesses and customers from online identity fraud.

Founded in 2015

Tallinn, Harjumaa, EST

201-500 employees

https://veriff.com

H1B Sponsorship

Veriff has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (1)