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PhycoTerra® · 3 months ago

Customer Service Administrator

Gilbert, AZ

Full-time

Onsite

New Grad, Entry Level

Heliae is a leading ag tech company focused on creating a sustainable impact through microbial-based products. The Customer Service Administrator will provide essential support to Sales, Operations, and Executive teams, ensuring efficient customer interactions and accurate recordkeeping to enhance customer satisfaction and revenue growth.

BiotechnologyHealth CareNutritionTherapeutics

Responsibilities

Answer customer inquiries and handle customer communications across multiple channels including phone and email interactions. Provide prompt, courteous, and knowledgeable support, ensuring customer satisfaction and retention

Accurately enter and manage customer orders in the system. Coordinate returns and credit memos in compliance with company policies. Address billing discrepancies and payment-related questions, collaborating with the Accounting team to ensure timely resolution

Process and track customer complaints and troubleshoot issues. Work with other departments to provide timely and effective resolutions

Compile and provide tonnage data to assist the Product Development team

Gather and consolidate monthly sales forecasts from sales team. Prepare summary reports for senior management to support strategic planning

Verify invoices submitted by Canadian sales reps for accuracy and completeness prior to final submission

Maintain detailed records of customer incentive programs, including rebates, discounts, and promotional offers

Coordinate and prepare for customer site visits

Review sales team expense reports for accuracy, policy compliance, and proper documentation. Submit approved reports to Accounting for reimbursement processing

Maintain and update customer records and case notes in a Customer Relationship Management (CRM) system, ensuring data accuracy

Perform a variety of administrative tasks including managing a shared inbox, scheduling meetings, preparing internal and external documents, and supporting departmental projects as needed

Work directly with other departments, such as sales, accounting, and logistics, to meet customer needs

Qualification

CRM software proficiencyMicrosoft Office SuiteQuickBooksCustomer service experienceMultitaskingCommunication skillsCritical thinkingAttention to detailPositive attitudeAdaptability