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Luxury Presence · 3 months ago

Manager, Digital Client Success Management

Austin, TX

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. They are seeking a Manager, Digital Client Success Management to lead a team of Digital Client Success Managers, focusing on scalable client engagement and improving the client experience through digital strategies. The role involves overseeing client engagement channels, driving retention, and collaborating across functions to enhance digital success strategies.

AdvertisingReal Estate

Responsibilities

Hire, coach, and mentor a high-performing team of DCSMs, including App and Webinar specialists. Foster accountability, growth, and collaboration within a fast-paced environment

Oversee 1:many engagement strategies including performance check-ins, group calls, webinars, and in-app engagement. Ensure your team drives retention through proactive education, adoption, and platform optimization

Own digital client engagement channels such as in-app messaging, client education emails, and automated touchpoints. Collaborate with Marketing and Product to design scalable, tech-enabled experiences that strengthen retention without human intervention

Partner with your team to identify upsell opportunities, guide renewal strategies, and ensure smooth handoffs to Sales. Focus on improving GRR, CSAT, and expansion across the digital client base

Streamline tools, workflows, and processes to maximize efficiency in a high-volume client environment. Lead initiatives that improve scalability and digital impact

Ensure consistent delivery of education on SEO, digital marketing, and Luxury Presence products. Support both team and client learning through webinars, workshops, and in-app content

Monitor KPIs such as client engagement, upsell handoffs, CSAT, GRR, and digital adoption. Use analytics to drive improvements and provide leadership with transparent reporting

Partner with Marketing, Product, Sales, and Engineering to align digital success strategies with product enhancements, campaigns, and platform innovations

Lead your team and clients through new initiatives, tools, and processes, ensuring smooth adoption and measurable impact

Qualification

People managementDigital client strategySEO knowledgeDigital marketingSalesforce experiencePendo experienceHubspot experienceSlack integrationsAnalytical skillsEmpathyCommunicationCollaboration skillsAdaptability