Apple · 3 months ago
Software Application Support Engineer, Retail Engineering
Sunnyvale, California, United States
Full-time
Onsite
Mid Level
$147K/yr - $221K/yr
3+ years expApple is seeking a hardworking support engineer to join their distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. The role requires deep technical knowledge of the eCommerce platform to provide technical support to business and core engineering teams.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Take an active role in the definition and evolution of standard practices and procedures
Qualification
Required
3+ years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering
Coding knowledge in Java, Scala and frameworks related to Java
Good understanding of SQL
Skills and experience in monitoring, alerting, fault analysis, and automation
BS degree and equivalent experience or higher in CS or related field
Preferred
Analytical problem solver who flourishes with data collection, analysis, and strategic decision-making based on quantitative results
Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions
Experience in RCA of technical issues
Strong teammate who furthers collaboration; Excellent social skills
Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams
Good knowledge of RDBMS, PL/SQL and NoSQL, Unix Shell Scripting
Working experience on cloud infra, like AWS
Experience with one or more - Splunk, monitoring tools, APM & observability
Support experience with eCommerce platform is a plus
Exposure to Incident and Problem Management processes is a plus
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase