Apply on Employer Site

Gracious Hospitality Management · 20 hours ago

Reservationist

Las Vegas, Nevada, United States

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

COTE is a unique dining establishment that combines Korean Barbeque with classic American Steakhouse elements. The Reservationist is responsible for managing customer inquiries, booking reservations, and ensuring smooth service operations.

Food and BeverageRestaurantsSnack Food

Responsibilities

Communicates to the Lead Reservationist and Reservations Manager where there are overbookings or anomalies on the reservations grid

Completes all assigned side work related to opening and closing the reservations desk, phone lines, and email lines at Gracious Hospitality Management

Maintains a clean and orderly work station, and a clean office environment

Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team

Books customer reservations to the satisfaction of the customer and capacity of each restaurant

Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team

Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations

Fields phone and email inquiries for GHM

Communicates messages to management or the correct department

Coordinates bespoke, tailored service experiences for clients and plans “COTE-Tailoring Program” moments at the direction of the Lead Reservationist and Reservations Manager

Reports to each scheduled shift on time, in uniform, and ready to work

Assists other stations or areas of the restaurant when requested by management

Qualification

Customer service skillsEnglish proficiencyOrganizational skillsFood Handler’s CertificationRestaurant management softwareInterpersonal skillsCommunication skillsWork under pressure

Required

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English

Must be reachable by email and able to communicate via phone as well

Communicates information effectively and efficiently

Excellent organizational skills and attention to detail

Possesses a positive, results-oriented, team-player mentality

Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment

Ability to under pressure and maintain professionalism when working under stress

Knowledge of workplace safety procedures and local Department of Health standards

Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy

Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs

Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace

Ability to execute steps of service in adherence with company policy

Excellent interpersonal and customer service skills

Excellent communication with management and teammates

Ability to operate phones