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Standard Process Inc. · 3 months ago

Manager, IT Operations

Palmyra, WI

Full-time

Hybrid

Senior Level

7+ years exp

Standard Process Inc. has been a leader in whole food nutrient solutions for over 95 years. The Manager, IT Operations will lead the Systems, Database, and DevOps engineering functions, ensuring the secure and efficient operation of infrastructure and data platforms while managing a multidisciplinary team and driving automation.

FitnessHealth CareWellness

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Direct a multidisciplinary team of Systems, Database, and DevOps engineers; set goals, run 1:1s, coach, and manage performance

Establish on‑call schedules, shift coverage, and training plans; foster a culture of safety, accountability, and customer focus

Contribute to hiring, onboarding, succession planning, and career development within the Run pillar

Manage day‑to‑day operations for servers, storage, virtualization, networking, identity, and cloud platforms; uphold standards and hardening baselines

Oversee database administration (backup/recovery, performance, patching) and data‑platform reliability

Coordinate build promotions across non‑prod/prod, maintain deployment windows, rollback/runbooks, and change controls in partnership with Software Engineering and DevOps

Own event management, alert hygiene, runbooks, and automation to reduce MTTD/MTTR and toil

Maintain tested DR plans and RTO/RPO; forecast and optimize capacity across on‑prem/cloud

Ensure accurate configuration and asset data across the lifecycle

Lead P1/P2 incident response and post‑incident reviews; ensure corrective actions, knowledge articles, and preventive changes are implemented

Enforce change enablement quality (risk assessment, peer review, back‑out, comms) to improve change success rate

Provide budget inputs and day‑to‑day stewardship of run costs (cloud, data center, licenses, support); surface optimization opportunities to the Sr. Manager

Manage vendor/service‑provider performance and escalations; validate services against SLAs/OLAs

Execute operational controls aligned to ITIL and quality frameworks; maintain audit‑ready evidence

Partner with IT Security & Compliance on vulnerability/patch management, privileged access hygiene, and control adherence (e.g., HIPAA, FDA/GMP CSV, PCI)

Publish service health dashboards and executive updates; communicate status of incidents, changes, risks, and DR/capacity posture

Serve as escalation point for the service desk and technical teams; maintain strong relationships with business leaders and product teams

Qualification

ITIL® 4 FoundationCloud platformsDatabase administrationDevOps engineeringAWS/Azure certificationsNetworkingWindows/LinuxPeople leadershipAnalytical skillsContinuous improvementCommunication skills

Required

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field required; equivalent experience considered

ITIL® 4 Foundation required

7–10+ years in IT infrastructure/operations with 2–4+ years supervising teams or leading multi‑disciplinary operations functions

Demonstrated experience executing ITIL processes and coordinating major incident/problem/change practices

Hands‑on familiarity with enterprise monitoring/observability, CMDB/asset management, backup/DR, networking, Windows/Linux, virtualization, databases, identity, and endpoint management

Strong people‑leadership and coaching skills; able to set direction, prioritize under pressure, and hold teams and partners accountable

Excellent verbal/written communication and executive presence; builds trust with stakeholders and vendors

Analytical, metrics‑driven decision‑making with financial acumen (business cases, budgeting inputs, forecasting basics)

Customer‑first mindset; continuous improvement and automation orientation

Major-incident leadership

Ownership & follow-through

Clear operational communication

Operational rigor & change discipline

Data-driven mindset (SLA/SLO)

Continuous improvement & automation

Preferred

Master's degree is a plus

Managing Professional or equivalent preferred

Relevant platform certifications preferred (e.g., AWS/Azure Administrator/Architect Associate, Microsoft, VMware VCP, Cisco CCNA/CCNP, CompTIA Security+)

Experience operating in regulated environments (HIPAA, PCI, FDA/GMP with Computer Software Validation) preferred

Benefits

Competitive salary and annual incentive program

Comprehensive health care and flexible benefit plan, including pet insurance

Company-matched 401(k) plan

Profit sharing plan

On-site childcare with highly accredited curriculum

Platinum WELCOA award-winning wellness program, including:

On-site 24x7 fitness center

Whole food court

On-site chiropractic care

On-site massage therapist

Personal trainer

Daily fitness classes

On-site life coach

$450 monthly Standard Process supplement allowance

Paid time off and holiday time

Educational assistance

Company hosted outings and events

Strong community involvement

Company

Standard Process Inc.

For more than 95 years, Standard Process, headquartered in Palmyra, WI, has provided health care professionals with high-quality, nutritional supplements sourced from whole foods.

Founded in 1929

Palmyra, Pennsylvania, USA

501-1000 employees

https://www.standardprocess.com/

H1B Sponsorship

Standard Process Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)