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i3 Broadband · 3 months ago

Tier 1 Support Representative

Peoria, IL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

i3 Broadband is a company that provides broadband services and is seeking Tier 1 Support Representatives to assist customers and staff. The role involves providing technical support to residential and business customers, troubleshooting issues, and ensuring customer satisfaction with i3 Broadband products and services.

Telecommunications

H1B Sponsor Likely

Responsibilities

Provide technical support to residential customers, business customers, and staff

Answer questions and troubleshoot issues

Keep customers running with i3 Broadband products and services

Qualification

Customer service experienceIT helpdesk experienceComputer proficiencyDocumentation skillsTask prioritizationOral communicationWritten communicationOrganizational skillsAttention to detail

Required

Must be available to work nights, weekends, and holidays (with holiday pay) to fulfill the teams schedule

High School diploma or equivalent required

Must be detailed oriented with good organizations skills

Ability to communicate orally and in writting

Ability to handle and prioritize multiple tasks each day

Strong documentation skills

Must be computer proficient with a basic and diverse understanding of consumer electrons

Preferred

Previous customer service or IT-related experience such as IT helpdesk is preferred

Benefits

Fully paid on-the-job training

Medical, Dental, and Vision Insurance

Seven paid holidays

Company matching 401(k)

Free services for employees who reside in our service area

Paid time off

Company paid life insurance

Company

i3 Broadband

i3 Broadband is the fiber-to-the-home (FTTH) operator in Illinois, providing gigabit-speed broadband, as well as video and voice services.

Founded in 1994

East Peoria, Illinois, USA

201-500 employees

https://i3broadband.com/

H1B Sponsorship

i3 Broadband has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)