Sideman & Bancroft LLP · 3 months ago
IT Support Specialist I/II
San Francisco, CA
Full-time
Hybrid
Mid Level
$105K/yr - $115K/yr
3+ years expSideman & Bancroft LLP is a San Francisco based boutique law firm known for its excellence in various legal services. They are seeking an IT Support Specialist to provide day-to-day technology support, handling Level 1 and Level 2 issues in a fast-paced environment. The role involves troubleshooting technical issues, configuring devices, and collaborating with the IT team to enhance overall technology performance.
ConsultingLaw EnforcementLegalService Industry
Responsibilities
Serve as a first and second level point of contact for technical issues (hardware, software, mobile, network)
Troubleshoot, document, and resolve incidents in a timely and professional manner
Configure and maintain workstations, laptops, and mobile devices
Provide support for core firm applications (Microsoft Office, document management, time entry, conferencing tools)
Assist with network and security support, including:
Monitoring workstation connectivity (LAN/Wi-Fi/VPN) and escalating larger issues
Supporting endpoint and data security measures and ensuring adherence to firm policies
Helping implement system updates and patches under IT direction
Participate in system rollouts, upgrades, and security initiatives
Collaborate with IT team members to monitor, maintain, and improve firmwide technology performance
Uphold data security and confidentiality standards
Qualification
Required
Possess a Bachelor's Degree in IT or related field with certifications/training to supplement
3–5 years of desktop/help desk support experience, preferably in a law firm or professional services environment
Proficiency with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint) and Windows operating systems
Familiarity with document management systems (e.g., iManage, NetDocuments)
Solid understanding of networks, PCs, printers, and common peripherals
Strong troubleshooting, communication, and client service skills
Ability to manage competing priorities in a deadline-driven environment
Preferred
Experience providing technical training (one-on-one, small group, or classroom)
Advanced knowledge of Microsoft Word formatting and styles (automatic numbering, TOCs, templates, cross-references)
Ability to troubleshoot complex document issues and support users on best practices
Experience creating user guides, quick reference materials, or training documentation
Familiarity with Microsoft Active Directory and Exchange Administration
Exposure to Mobile Device Management tools (e.g., Intune, MobileIron)
Knowledge of virtualization concepts (VMware) and common networking (LAN, VLAN, Wi-Fi) troubleshooting
Benefits
Comprehensive benefits
Professional growth opportunities in both technical support and training
A collaborative, team-oriented environment where technology is critical to client service
Hybrid work schedule
Company
Sideman & Bancroft LLP
Some of the largest companies in the world, and some of the wealthiest families in America, value and respect the service, creativity, and commitment of the attorneys of Sideman & Bancroft.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alisa Won
Partner
Daniel Redman
Partner
Recent News
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